Join us as we discuss how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing. Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties...

In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience solutions, emerges as a powerful catalyst for this transformation. Carahsoft, TTEC Digital, and Genesys had an insightful w...

We hope you'll join Carahsoft, GTS, and Genesys for a groundbreaking webinar that delves into the core challenges faced by academic medical centers in delivering exceptional experiences to patients, employees, and students. This keynote session will explore innovative solutions to transform the landscape and set new standards for excellence. Topics include: Understanding the Key Challenges: Recognize the most urgent difficulties confronted...

We are thrilled to invite you to a customized webinar exploring new solutions to take student experience to the next level at the University of California. Join us for an enlightening session as we delve into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the unique needs of a diverse and digital-native (or “demanding”) student body. During this informative session,...

We invite you to join Genesys & InflowCX for an insightful webinar featuring a customer panel discussing the importance of revving up your CX and how the experience can be a powerful force in the utility sector. You don't want to miss out on this enriching session, register today! In this webinar, attendees will hear from both industry experts and utility customers as they discuss: The significance of experience orchestration in utility ag...

Recently, Genesys and GTS hosted an exclusive webinar that explored the transformative impact of Genesys on enhancing patient experiences and supporting healthcare professionals within Academic Medical Centers. This compelling session showcased real-world use cases, demonstrating the power of Genesys in revolutionizing patient care. Register to view this on-demand recording.