Join us for a webinar with Vince Vu, Strategic Industry Advisor, as he shares strategies on how to position your IT department to lead government innovation efforts. Learn how listening, understanding, and acting on the feedback of your employees - who touch IT products and services every day - can propel your department into being core to the business of innovation.

State and local governments continue to face unprecedented challenges in combating COVID-19. In addition to responding directly to the public health crisis, governments are developing plans to reopen economies, digitizing citizen services, and striving to maintain high employee engagement and moral.Qualtrics is a leading partner helping cities, counties, and states make data-driven decisions. Join Chelsie Bright and Vince Vu, experts from our...

Join us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow and Carahosft. For this joint series, the speakers will create an experience for you to learn how to integrate real-time feedback into the action loop for both HR and IT. Demonstrations on how ticket data and post-event survey data can be used to: Enhance employee engagement and productivity Reduce service costs Maximize impact of new service investments

Join us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow, and Carahsoft. You will learn how to integrate real-time feedback into the action loop for better customer service and improved agent effectiveness. Learn how to: Improve speed to action with automated triggers and routing Ensure digital investments are being utilized Improve frontline effectiveness with real-time visibility into customer feedback Pri...

This webinar covered: Areas where government is meeting customer expectations and opportunities for improving the customer experience.Key factors that drive customer satisfaction and trust (hint: not all experiences are created equal).Actionable steps public leaders can take today, tomorrow, and in the future based on recent and relevant insights into government customer experience.