A three-part series: Managing digital risk and beyond Digital transformation is a critical priority for many companies across most industries, and it’s more than a catchphrase. Digital transformation is truly changing consumer and business experiences. Through a series of webinars, we’d like to create a common understanding of digital risk, how to successfully manage it, and demonstrate how easy it is for everyone to participate in...

Innovative Help Desk Implementation automates and streamlines all aspects of traditional help desks, resulting in the reduction or complete elimination of Tier 1 Held Desk FTE's. This implementation incorporates tiered, automated approval workflows and intelligence-based ticket routing, substantially reducing SLA violations. Join Savli Group and Carahsoft for this on-demand webinar to learn how the Innovative Help Desk Implementation drastical...

As the government CIO role evolves from IT support to business partner and broker of services, there is a need to have a different governance model and more willingness to standardize than before. So how does this work? What steps can you still take to simplify the IT stack, get better performance, lower costs, and make the service easier to consume-- whether it be case management, AI, identity management, payment systems, or any other common...

As the world begins to re-open the workplace, ServiceNow is helping to make sure going back to the workplace, works for everyone. Ensuring the health and safety of your workforce and workplace is essential. Hybrid teams will also pose special challenges that must be addressed with digital tools. Join us on July 20th to learn how to prepare for a safe working environment, and how to enable a future workplace that’s conducive for virtual w...

Federal spending, which increased dramatically in response to the COVID-19 pandemic, will continue to pump trillions of dollars into state and local economies in the coming months and years. Managing and accounting for these funds at the federal, state, and local levels is a monumental task. It involves a complex series of steps for disbursing the money, keeping track of how it is spent, and making sure the myriad programs aimed at COVID-19 re...

Citizens expect more from the government in the digital economy. Unfortunately, governments are complex organizations with many disconnected teams, processes, and legacy, homegrown systems that are difficult to use and hard to maintain, forcing their employees and agents to rely on spreadsheets and manual processes to get work done.Citizens are forced to use in-person office visits, paper forms, emails, and phone calls to apply for and use ser...

Government agencies are under a lot of pressure to innovate faster and deliver better citizen experiences. But legacy systems and tight budgets are serious barriers to modernization. What these agencies need is a solution that automates workflows for mission and business applications.During this webinar, we will learn how ServiceNow enables government agencies to:Deliver consumer-like digital experiencesOptimize workforce efficiencyAccelerate...

Join us for a webinar where we will explore how ServiceNow's unique platform approach and ICF's delivery of low-code development can help you build cross-enterprise apps fast, deliver experiences your end-users love, and scale apps without sprawl. During this webinar you will learn: What low-code development is The benefits of low-code development The Value of low-code/no-code Successes in low-code/no-code How to get involved in low-code/no-code

During this on-demand viewing, attendees learned: How state, local, and federal agencies will handle bringing people back into the workplace How to successfully implement programs around relevant executive orders and other guidance, state, local, and federal agencies will require solutions to track and collect data about the current vaccination status of the workplace. How the ServiceNow Vaccination Status application enables organizations to...

This series focuses on introducing attendees to ServiceNow experts and capabilities, teaching attendees how ServiceNow's platform capabilities can be leveraged and implemented within their own organizations. During this session, you will learn how the Army has enabled their customers, US Army soliders, and their families, to receive a frictionless service experience while living in Army Base housing around the world. Through ServiceNow, the Ar...