As the citizen experience company™, we offer interactive learning workshops that provide you with the tools to start elevating the citizen experience (CX) at your agency while also receiving continuing education credits.Discover the theory and practice of designing a high-impact experience for the citizens your agency serves. Your CX toolbox will be filled with knowledge about how CX works so that you can lay your foundation for a solid...

As the citizen experience company™, we offer interactive learning workshops that provide you with the tools to start elevating the citizen experience (CX) at your agency while also receiving continuing education credits. Join us on Dec. 3 from 8 a.m. to 4 p.m. in Washington, D.C. for an interactive learning workshop that will build your CX foundation, and provide the tools and perspectives you need to design and implement quality custome...

Touch points and personas. Journey maps and empathy maps. CX requires a different way of thinking and, with that, a different set of tools and concepts. This interactive webinar is designed to help remove the mystery from these terms. In it, you will learn the key tools that are used and how they support citizen experience work. You will also learn some key terms and concepts that will help to shift your thinking to more citizen-centric perspective.