In addition to the high-profile cyber-attack on the Colonial Pipeline, a recent report released by multiple U.S. Government agencies, “Defending OT Operations Against Ongoing Pro-Russian Hacktivist Activity”, has highlighted the urgent need to secure OT device security to protect critical infrastructure. Cybercriminals are increasingly focusing on OT systems, which often have insufficient security measures in place and are crucial...

Every day, there is a new potential threat, and while technology is becoming more & more sophisticated, actors are also becoming increasingly intelligent and capable. Now more than ever, cybersecurity is not only valuable, but vital for the automotive industry; there’s no way around it. Last year, ISO/SAE 21434 was new and automotive companies were trying to figure out what it meant; OEMs are now implementing and responding to it. Th...

Join us in January 2024 at Hyatt Regency in Miami, FL, for the world's largest and most prestigious event dedicated to enterprise transformation and operational excellence. Celebrating 25 years of excellence, this special anniversary edition brings together the global transformation community. Discover the path to enterprise reinvention by re-imagining process, people, and strategy with a digital core. With 90+ speakers from world leading bran...

Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

There has never been a better time than now to enhance the security of your organisation. Given geopolitical activity in the world today, and with a growing business reliance on cloud-based connectivity, cyber threat activity poses a real concern for all connected businesses. Recently, the White House published a fact sheet advising companies to mandate multi-factor authentication on IT systems to make it harder for attackers to get onto the s...

Organizations of any size go through various vendors to keep operations running and without proper controls in place, leaves organizations vulnerable to third-party breaches that may result in loss of data, downtime as well as financial losses. While third-party risk management is not a new concept, the risk of cyberattacks today is even greater as companies accelerate their digital capabilities post-pandemic. It is important for organizations...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community. SSOW brings together well established shared services organizations, those in the midst of development, and those just starting out on their journey. As the shared services industry continues to evolve, through automation, digitization, the f...

Digital Transformation is happening in fits and starts across global corporate enterprise. Those blinded by the light of the bright shiny business-led technology objects du jour have had trouble. Those with the fear of missing out on the market share captured by the bleeding edge adopters followed suit to net problems of their own. And those looking to either leapfrog- or simply catch-up- to the first two groups are grappling with their own pa...

Embedding Digital into Business DNA Through a Fundamental Shift in Approach to Strategy, Data and People Covid-19 has accelerated the rate of change in almost every sector with many CIOs, CDOs and business leaders responding to the crisis, placing greater emphasis on digital transformation as a more immediate priority. From fast tracking automation projects and simplifying their operations for efficiency gains, to exploring the value of artifi...