Best Practices in Government Customer Contact Services Training Seminar

Background

The Government Customer Service Improvement Act currently in Congress and Executive Order 13571 already in effect are among the most recent in a long succession of laws and directives intended to assure quality where citizens with needs touch government.  While there has never been more attention focused on the effectiveness of our services, there has also never been a more challenging environment for delivering them.  Agencies and organizations struggling with this difficult dichotomy tend to work alone rather than seek the experiences of others who deal with similar challenges. 

Course Description

This one-of-a-kind course will cover lessons learned in effective service delivery shared by hundreds of organizations at all levels of government in award nominations and networking groups over the past eleven years – information unique to the government service environment which is not available anywhere else.  In addition, it will provide you a detailed cross-channel service model developed by over 50 service managers from all government lines of business to guide your service evolution and resource prioritization along the way.  You will see a wealth of examples of how others in the public sector are applying creativity and focus to service delivery in order to master some of the same challenges you face daily.

Why Attend?

There is no other course like this one!  It was created by the instructor to provide the practical learning source he wished for as a government service manager for over 20 years.  You will learn what thousands of others at all levels of government today have discovered works in the effective delivery of services:   in a single day, at a reasonable cost -- and in a hands-on, relaxed networking, academic and vendor-neutral atmosphere.