Two months after the American Rescue Plan passed, state and local governments received their first infusion of funding. Now, how can state and local governments use those funds to get services to their constituents as quickly as possible? Specifically, you’ll learn: How agencies can utilize new technologies to rapidly deploy services from welfare, healthcare and social services agencies. How to prepare your agency for a new case manageme...

If we don’t take time to consider the feelings, opinions, experiences and perspectives of the people around us, then there is no foundation for respectful interactions or conversations. Join us online to learn how to practice empathy at work, including how training and awareness can lead to better communication, increase equity and foster understanding. Specifically, you’ll learn: How active listening, emotional intelligence and co...

One billion – yes, a billion - dollars have been allocated to government agencies to modernize their systems in the latest COVID-19 relief bill. Those funds will go a long way, helping struggling agencies support telework and digital services, improving cybersecurity, and changing the way they deliver services to customers. The legislation will continue to influence IT modernization efforts for the foreseeable future. And it doesn...

Did you know the average number of days to fully recover after a ransomware attack was 287? The Homeland Security Department (DHS) launched a task force to create a better strategy to prevent and combat ransomware attacks. The reasons for this task force are clear. In 2020, there were nearly 2,400 US-based governments, health care facilities and schools that fell victim to ransomware. Join us online to learn from government and industry expert...

State and local government agencies have long provided some virtual training to employees, but more recently, they have begun offering online courses to external constituents who interact with agencies. But engagement can be hard. Communicating with various audiences like your constituents, volunteers, and those needing your services can be fragmented and challenging due to distractions from a rapidly changing world. Add in the changes brought...

The Biden Administration has put forth IT modernization as a central framework of its recently passed COVID-19 relief bill. And that means state and local governments are going to have resources at their disposal to make long-awaited changes. The take-away is clear: Now is the time to truly transform your legacy systems. However, navigating IT infrastructure complexity can make it difficult to effectively build and configure new applications....

For true transformation to occur, equity needs to be a central component of the rollout. The federal government found “the coronavirus (COVID-19) pandemic has revealed deep-seated inequities in health care for communities of color.” And you can exchange “health care” with “education,” “housing,” “business financing” or other benefits and services that have not played out equitably acr...

Governments at all levels were forced to make massive changes in response to the pandemic, and those changes will continue to develop this year. And that effort just got a boost. The Biden Stimulus Bill includes a billion dollars to fund the Technology Modernization Fund. This is the biggest infusion of funding for transformation efforts in more than a decade. But figuring how to innovate in fair and equitable ways to truly transform governmen...

Data can make or break an argument. Instead of simply voicing an opinion, it’s important to use data to back up your point. The first step is however, overcoming any intimidation or fear you might have about working with data. Join us online for a quick 50-minute chat to learn from a government expert about how to turn data into actionable insights. Specifically, you’ll learn: How to properly visualize data in a presentation to be...

Governments are straddling two worlds: the remote and the in-office. The dueling needs of end users on both sides puts a strain on IT, security and production. What tools, resources and best practices can agencies use to support a hybrid workforce? Join us online with our government and industry experts to explore how a hybrid work environment is changing the way governments operate by forcing modernization to data sources, applications and de...