Author Archives: Kerry Rea President of GovEvents

About Kerry Rea President of GovEvents

Twitter: @Kerry_Rea | LinkedIn: www.linkedin.com/in/kerryrea/ I am a business and marketing professional with an extensive background in company start-ups. I have 20+ years direct experience in the information technology, government, franchise, and construction industries. Having a passion for business, I love brainstorming, collaborating and strategizing on the best ways to achieve our clients' and partners' business objectives.

Focus on Citizen Experience Results in Improved Customer Satisfaction

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The American Customer Satisfaction Index (ACSI) Federal Government Study 2024 found that consumers' satisfaction with government services is at a seven-year high. In fact, the government experienced its largest gain in citizen satisfaction over a four-year period--a net 9.9 percent--since the ACSI began conducting these studies.

This rise in satisfaction is a result of a long-term, cross-administration focus on improving customer service to citizens. The bipartisan 21st Century Integrated Digital Experience Act was passed during the first Trump administration and enforced during the Biden administration. This law required agencies to modernize websites, digitize services and forms, accelerate the use of e-signatures, and adopt shared standards and services. Both administrations made customer experience core goals of their respective President's Management Agenda. The Biden administration issued a customer experience executive order that provided additional guidance and mandates for improving the quality of services the federal government delivers. Continue reading →

The State of Cybersecurity in the States

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State and local agencies are some of the most attractive and vulnerable targets for cyber criminals. In 2023, malware attacks increased by 148%, and ransomware incidents increased by 51%. These agencies are targeted because they hold valuable personal data on citizens and control critical services--yet their security efforts have historically been underfunded and under-resourced. However, the tide may be changing.

A report on the ransomware experiences of state and local government in 2024 showed a dramatic decrease in the number of those organizations that were impacted this year. The report found ransomware attacks impacting 34% of state and local governments, marking a sharp decrease from the 69% affected in 2023. Let's take a look at some of the trends and activities that are fueling the improvement in state and local cybersecurity. Continue reading →

AI and National Security

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Artificial Intelligence (AI) can greatly improve human efficiency and deliver insights that drive decision-making. However, for all of its benefits, AI also introduces security risks both for the organizations that are using it and for the nation at large. The National Security Memorandum (NSM) on Artificial Intelligence, released in the fall of 2024, details national security strategy and policy toward AI. While this particular guidance is aimed at agencies directly involved in national security, its three high-level policy objectives should be part of every agency's AI strategy.

  1. Maintain U.S. leadership in the development of advanced AI systems

A key focus is on not just using AI but driving responsible AI development. To do so, the U.S. needs an AI-capable workforce. This means having the experts that develop the technology as well as training the operational and tactical workforce in how to best use it. Continue reading →

Zero Trust Passes Key Milestone

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In January 2022, the Zero Trust Federal Strategy set a deadline of September 30, 2024, for agencies to adopt some level of zero trust architecture. Based on early indications, agencies have largely met zero-trust goals. The Federal CIO reported in early September that the 24 CFO Act agencies were all over 90% of the way to meeting the zero-trust goals. Beyond that group, the federal government as a whole was at 87% goal completion.

What's Changed?

The shift to zero trust is a response to the way government and citizens are using technology. With the increased use of cloud-based solutions, the traditional "castle and moat" security that protected on-premise infrastructure no longer supports the way applications are being deployed. Zero Trust focuses on continually verifying that users have permission to access the data and systems they are using. Gaining access requires coordination among a number of technologies that all work with a common set of user identification and access policies. Continue reading →

A Look at Homeland Security Innovation Strategy

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The mission of the Department of Homeland Security (DHS) is to "secure the nation from the many threats we face." An underlooked key to this statement is the word "many." Agencies under the Department are responsible for managing our borders, protecting the nation from cyber and physical threats, and supporting recovery from natural disasters and cyber attacks. To meet this mission, DHS has been embracing innovative approaches and emerging technology to supplement the efforts of the workforce charged with meeting these varied threats.

The DHS Innovation, Research & Development Strategic Plan laid out eight scientific areas as focal points for research to support national security:

  • Advanced sensing
  • AI and autonomous systems
  • Biotechnology
  • Climate change
  • Communications and networking
  • Cybersecurity
  • Data integration, analytics, modeling, and simulation
  • Digital identity and trust

As part of its work in each of these areas, DHS will be researching how emerging technology can support mission efforts as well as the risks technology poses to national security. In this blog, we'll take a look at the activity in a couple of these areas. Continue reading →