Department Spotlight: Veterans Affairs

Beyond its important mission of "caring for those who have served in our nation's military and for their families, caregivers, and survivors," the work of today's U.S. Department of Veterans Affairs (VA) is guided by a strategic plan that lays out agency goals to be achieved through 2028. The projects the VA initiates over the coming years will support the following goals:

  1. Consistently communicate with customers and partners to assess and maximize performance, evaluate needs, and build long-term relationships and trust
  2. Deliver timely, accessible, and high-quality benefits, care, and services
  3. Build and maintain trust through proven stewardship, transparency, and accountability
  4. Strive toward excellence in all business operations--including governance, systems, data, and management

Several recent programs illustrate the commitment that the VA has to meeting and exceeding these goals by 2028 and beyond. Continue reading

Understanding the State of State-Level IT

The National Association of State Chief Information Officers (NASCIO) annual member survey aimed to get a picture of what is currently happening in IT implementation at the state level. It focused on how states are funding their IT work and how they are implementing key technologies.

Show Me the Money

The survey found that state CIO offices have a median budget of $132 million, with high levels of federal funding resulting from the Coronavirus Aid, Relief and Economic Security Act, the American Rescue Plan, and the Infrastructure Investment and Jobs Act. But with the level of modernization needed to meet citizen expectations of digital government, that frequently is not enough.

States are increasingly moving to a "chargeback" model where IT funding comes from the business unit where it is used. For example, the Human Resources Department would be responsible for paying for the licenses and development costs of their HR information system, rather than that being seen as an overhead expense funded out of IT. This model allows CIOs to use more of their budget for large-scale IT modernization projects that stretch over many years and impact multiple departments. Continue reading

The Government Case for Generative AI

Generative AI is a type of Artificial Intelligence (AI) that produces content. That could be a story, an image, or an audio file, and is a shift from traditional AI usage, which is focused on completing a task based on predefined rules. Generative AI utilizes existing data to produce this new content based on a prompt such as "write a blog post on government use of generative AI." Disclaimer: generative AI was not used in the creation of this blog post.

Balancing Act of Generative AI

Like traditional AI, generative AI holds great promise for automating highly manual tasks in many areas of government. A recent report found that three-fourths of agency leaders said their agencies have already begun establishing teams to assess the impact of generative AI and are planning to implement initial applications in the coming months. Continue reading

Charting a Course to Ensure Security in the Stars


Cybersecurity plans need to encompass physical and virtual assets located on earth as well as those orbiting the earth. The cyber universe extends into the actual universe with satellites, weapons systems, and exploratory vehicles and devices all connecting to terrestrial networks. Protecting those endpoints and the IT paths in between is critical. A
Russian attack on the Viasat satellite constellation knocked out communications across Ukraine on the eve of an invasion and serves as a high-stakes example of how much we rely on space-based objects for basic communication.

The U.S. Space Force and NASA are working to harden and protect the IT between earth and space, but are facing the same issues as other agencies in terms of the cybersecurity skills gap. There simply are not enough trained people to complete all the work that needs to be done to secure the vast network these organizations oversee. To bridge this gap, space agencies are finding new ways to meet the cyber needs of the nation, and the universe. Continue reading

Cloudy Days are Here to Stay

Cloud services have allowed federal agencies to meet the demands of quickly scaling digital government initiatives while maintaining a high level of security. It's also been a huge money-saver. The government has yielded $4.7 billion in savings by closing data centers and relying more and more on cloud. The federal government spent a total of $12.3 billion in FY22 on cloud goods and services, a 30 percent increase from the previous year.

To ensure agencies continue to see savings amidst increased spending, there are several initiatives in place to modernize how government procures and pays for cloud services. Continue reading