For Government, It’s Already 2021

With many people in a rush to put 2020 behind us, those of us in the government market can safely say we're operating like it's 2021 (not as fun as partying like it's 1999, but anything beats 2020, right?). While the rush to meet the deadline for federal government fiscal year (GFY) spending on September 30 may have felt oddly comforting in its familiarity, there are many changes happening in government acquisition and procurement to make processes more responsive to today's workforce and technology needs.

The use of automation is expanding beyond using Robotic Process Automation (RPA) to handle rote, repetitive tasks. RPA has been incredibly beneficial for freeing up the time of acquisition professionals to focus on innately human activities, rather than administrative tasks. Now, acquisition groups are going a step further and introducing Artificial Intelligence (AI) to improve processes by tapping into all of the data available in acquisition systems. For example, GSA uses an AI-enabled bot to "track, find and change Section 508 disability clauses in contracts." This helps ensure compliance, feeding updated clauses to humans for final review.

In September, the Department of Defense (DOD) issued Directive 5000.01, an update to the 5000 series instructions that focuses on the roles and responsibilities for its acquisition process in an effort to simplify the buying process. The end goal of this simplification is to get technology in the hands of the warfighter faster. Continue reading

Event Selection Criteria for Exhibitors/Sponsors

In a relationship-driven market, where you spend your time and money is critical. Add the pandemic to that for a radical new twist. Events of all kinds have always been a cornerstone of the GovCon market: briefings, seminars, conferences. You name it; we have them.

Over the years I have had numerous discussions with both event producers and those sponsoring or exhibiting events. I have produced many of my own as well.

When I get a call or email from someone asking me if they should participate in (pick an event), my first question is always, "What do you want to accomplish?"

Then we dive into details.

First, what is the pedigree of the event producer? There are several excellent organizations producing GovCon events: event companies, trade media, associations and even contractors who produce their own, like Amazon and Carahsoft. There are also the "occasional visitors" to our market who are not what I think of as properly pedigreed, as well as those with no background in events. Opt for those who are pedigreed - those who are here day in and day out. Continue reading

Developing Interest in DevOps

DevOps, a combination of the words development and operations, is designed to smooth the frequently problematic handoff between an organization's developers and its operations staff. It is an operational philosophy that has technology developers and the operational team who will use the technology working together closely through the entire development of a technology solution. The goal of this approach is quick releases of solutions that have an immediate impact on how people do their jobs.

On the surface this sounds like a perfect fit for government, an "industry" in need of fast digital transformation to meet citizen needs. The DevOps promise of making application development quicker and cheaper is incredibly attractive to the government. However, the third part of the promise, collaboration, proves to be the most problematic as culture and process stand in the way.

From a culture perspective, organizations need to break down silos and create brand new teams focused on an application's output, rather than on tactical roles. To achieve this goal, individuals need to be empowered with autonomy and be enabled with strong communication skills to ensure everyone understands their roles and buys into the overall project objective. As U.S. Special Operations Command CIO Lisa Costa described it, "creating a DevOps culture is akin to practicing tactical shooting. You remove all extraneous movement, and that's how you get efficiency." She said her team focused on stripping away processes that had accumulated over the years but were not serving the objective of getting solutions out to the field quickly. Continue reading

Amidst the Pandemic, Government Still Gathers: How Professional Events Are Adapting

The events market was among the first industries to feel the impact of the coronavirus and will continue to feel its effects for months to come. GovEvents looked at the impact on the government events market and found that 22% of events listed on the site were canceled with no plans to reschedule in 2020. This means many missed opportunities for professional development, best practices sharing, and introduction to new technologies for public sector professionals. But as with many industries, the events market is quickly adapting and finding ways to provide education, development and collaboration for government professionals hungry to learn.

The Event Is Canceled, but Learning Is Not.

Organizations that had events planned for early March through this summer had to decide whether to cancel, postpone, or move their events online. For many, canceling their government events was not an option. They had enthusiastic government speakers with stories to share and an audience thirsty for information. In fact, 26% of live events on GovEvents scheduled for March 16 or later moved to virtual.

DataRobot's AI Experience conference was scheduled for March 19. This one-day, in-person event brought together government leaders to discuss how they were using and how they wanted to use artificial intelligence (AI) to further their mission. DataRobot had planned to live stream the event as early as February since they were already getting news that registrants would not be able to travel so they had a streaming company and equipment ready to go. On March 11, gatherings of more than 250 were prohibited and DataRobot already had 550 registered so they began moving to a virtual format. A few days later it became clear they would not be able to get the speakers to the venue either, so they pivoted once again and moved it all to a remote stream.

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When Telework Stopped Being a Remote Possibility

Man Working Using Laptop on Coffee TableAt the beginning of 2020, the idea that the vast majority of the federal workforce would be working from home seemed like a remote (pun intended) reality. However, due to shelter-in-place orders across the U.S. this spring, much of the public sector work was being done from kitchen tables, guest bedrooms, and home offices. This fast pivot to remote work left agencies scrambling to get devices to employees now separated from their desks, develop reliable and secure connections to enterprise systems and applications, and re-engineer decades-old processes to accommodate fully virtual teams. Some examples include:

  • The Department of Homeland Security (DHS) created a workaround to give employees access to systems when they could not use their PIV card. An alternative credential process was created in under a month, enabling DHS to issue credentials that included logical access tokens to give employees and contractors access to DHS networks only. Unlike a PIV card, this credentialing system doesn't have the employee or contractor's photo ID or allow physical access to a DHS building.
  • The Office of Personnel Management (OPM) issued Temporary Procedures for Personnel Vetting and Appointment of New Employees During Maximum Telework Period Due to Coronavirus COVID-19. These procedures included deferring the fingerprint requirement for background checks and opened the door to PIV card alternatives like the one created by DHS.
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