The Next Step in Data Center Consolidation

Data center consolidation has been a mandated goal in the federal government for a number of years. The introduction of cloud, virtualization, and shared services means the government can run more efficiently with less hardware that no longer requires huge, physical servers to sit in buildings. Many of which were built for the sole purpose of housing servers. Consolidation saves money on technology, the support of that technology and also reduces agency real estate footprints and needs. While agencies have made some strides, the OMB sees the progress to date as going after low hanging fruit and is now challenging agencies to think bigger.

According to a drafted policy issued in November, OMB stated, "Agencies have seen little real savings from the consolidation of non-tiered facilities, small server closets, telecom closets, individual print and file servers, and single computers acting as servers." The push now should be in moving to the cloud and shared services, and looking to commercial third parties to host government data.

More than moving servers and workloads, data center consolidation relies on changing the way agencies manage data. The Data Accountability and Transparency Act was enacted to make information on government spending more transparent. Doing so requires agencies to agree to and implement data standards so that information can be shared across government and openly with the public. This implementation of standards has been a stumbling block for compliance. Continue reading

Virtual Reality Prepares Federal Employees for Workforce Realities

With a focus on automation and digitization in government, there is a perceived fear that, just like the science fiction films and books warned, robots will take over our jobs (and potentially later, the world). The reality is that while some manual jobs will be "taken over" by machines, there is still a huge need for people to train and double check those technologies. In automating rote functions, we are letting machines do what they do best - quickly capture and compute data -- and freeing humans to do what they do best - make sense of the machine's outputs.

Government agencies are committed to training employees to reskill them into higher value jobs that allow them to not only keep their job, but elevate their skills and place in the organization. It is not surprising that technology will also play a big role in that training.

Virtual Reality (VR) training is not new to government. The Defense Department has been using it for years to create a realistic environment for training soldiers on expensive combat equipment and preparing them for new terrains and environments. Civilian agencies have begun using VR and Augmented Reality (AR) to better connect with citizens, making interacting with government services feel like playing a video game. Taking the lessons learned from Fortune 500 companies, the government can now extend their use of VR to general workforce training. Continue reading

Pay-As-You-Learn

You are likely familiar with the pay-as-you-go model of cloud computing. The idea is to charge for technology services much like utilities are billed. Users are billed for only the computing resources they use as opposed to paying a flat license fee to own and use the software or service. This model has proven to be more cost effective for organizations with inconsistent needs in terms of computing and storage power, allowing them to scale their use up or down as the work demands. Now, this same idea is making its way into the training and event space.

A survey of healthcare professionals found more than three-quarters of respondents would only participate in a meeting that could show a good return on their investment of time and money. Measuring that ROI can be tricky, but attendees across all industries tend to look to events that provide: Continue reading

Is IoT a Superhero or Villain?

The Internet of Things (IoT) is made up of webcams, sensors, thermostats, microphones, speakers, cars, and even stuffed animals. All of these connected devices can help individuals and organizations stay connected across geographic distances, keeping tabs on and managing assets from miles away. The data they collect can be combined with other data sets to create actionable advice for better management and service.

This holds incredible promise for local governments and federal agencies charged with maintaining safe operating fleets and facilities. There's also the application for improving the routing of field technicians as well as traffic flow in general. But, as every superhero knows, with great power comes great responsibility.

As with any technology, IoT standards need to be developed for effective and safe use as well as to enable interoperability. NIST has been working on defining standards and recently released Considerations for Managing Internet of Things (IoT) Cybersecurity and Privacy Risks, but no federal agency is currently claiming jurisdiction over IoT policy and rule-making. In this vacuum, the legislative branch is getting involved. This past November, the House passed the SMART IoT Act that tasks the Department of Commerce with studying the current U.S. IoT industry. A Senate bill was introduced to manage what types of IoT devices the government can purchase, ensuring that all IoT tech in government is patchable and has changeable passwords. Finally, states are even weighing in on the proper use of IoT in government. California passed the first IoT cybersecurity law, making device manufacturers ensure their devices have "reasonable" security features. Continue reading

The Face in the Machine: Facial Recognition Application in Government

When your grandma is using her face to unlock her iPhone, you know a technology has gone mainstream. Facial Recognition "is a biometric software application capable of uniquely identifying or verifying a person by comparing and analyzing patterns based on the person's facial contours." In the last four years, there has been a jump in the use of the technology as vendors have begun to use convolutional neural networks (CNN), a deep learning methodology and algorithms, for model training. A National Institute of Standards and Technology test of vendors in 2018 showed a 95% reduction in error rate compared to a similar test completed in 2014. Applications of facial recognition in government include security (access to devices, data, and physical locations), law enforcement (matching video footage of a crime to a database of suspects), and identity verification for travel.

While the technology has come a long way, many argue it still has a way to go before it can be used widely in areas as critical as criminal justice and security. There are calls for regulation by the FTC and other federal entities. While there are accuracy benchmarks that vendors must pass to be used in government, in many cases, the groups used in benchmarks are not as diverse as those that the system will interact with once fielded. Regulation proponents argue that much of the facial recognition technology was designed with the majority of subjects being white males. When the system faces (pun intended) women with dark skin, the accuracy they promise plummets significantly.

With these challenges both in technology and policy, there are a number of events to help sort out the next steps in introducing facial recognition. Continue reading