Staying Ahead of the Bad Guys: Investing in Cybersecurity

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Agencies are challenged to move more and more services online, become more transparent, and leverage new streams of data from the Internet of Things (IoT) for better decision making, all while securing the systems and the data they hold. If that is not challenging enough, cyber threats against all of these efforts are continually evolving. A series of strategies and ongoing guidance are helping agencies prioritize work and budget requests to make the most impactful investments in their cybersecurity infrastructure.

The National Cybersecurity Strategy (NCS) provides broad guidance to help position the United States to build a digital ecosystem that is more easily and inherently defensible, resilient, and aligned with its values. Efforts to do so are organized around five pillars:

1) Defend Critical Infrastructure

2) Disrupt and Dismantle Threat Actors

3) Shape Market Forces to Drive Security and Resilience

4) Invest in a Resilient Future

5) Forge International Partnerships to Pursue Shared Goals Continue reading →

Connecting to Data and People for Improved Citizen Service

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The Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (CX EO) put a governmentwide priority on accelerating modernization efforts that impact how the government serves its citizens. A key focus of the CX EO was reducing the "time tax" by simplifying processes for applying for federal aid - particularly in areas where there was already high stress like disaster assistance, financial shock, or adding children to a family. The programs that have emerged as early solutions have focused on two key areas - understanding the journey and experience of the customer and enabling better data sharing across organizations.

Meeting Customers Where They Are

Citizens expect mobile access with personalized service when interacting with nearly any commercial entity. That expectation extends to the government and agencies working to deliver service via apps and streamlined digital portals. Continue reading →

Have It Both Ways: In Person and Online Events

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In the post-COVID world of events, attendees get to have their cake and eat it too. A recent survey from Government Executive's Market Connections showed that in-person attendance is rising while online attendance is staying steady. In this latest study, over half of respondents said they had attended one to three in-person events over the past year. Three in 10 respondents have participated in four to six webinars per year. These numbers mirror what we found in surveying our members late last year.

With public health concerns largely gone, there are new decision points as to what makes an event worth attending. Continue reading →

Geospatial Technologies Find Their Place in Planning

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Geospatial data ties information to a location. Geographic Information Systems (GIS) layers this location data over any other data set, creating some important insight for public policy, infrastructure, and citizen service planning in a number of areas.

  • Sustainability - perhaps the most obvious use of geospatial data is in helping understand the current environment. With a view of air quality, tree cover, water levels, and more, communities can not only monitor ongoing changes but model what impact new construction or programs could have on an area. The Centers for Disease Control and Prevention created an interactive map to help state and local leaders understand the environmental burdens on their communities' health. Combining 36 health, social and environmental indicators, the application assigns an environmental justice score per census tract. This allows officials to see and then prioritize action for vulnerable areas. If a local government is looking to add a manufacturing plant, they can not only see what current pollution levels are, but can also determine if an area is made up of largely non-English speakers so that they know how best to communicate and involve the community in decisions about the plant.
  • Policing - The Justice Department is looking for proposals that apply geospatial data to track criminal activity affecting businesses and neighborhoods. Understanding where and when incidents occur and who may be involved helps police departments target patrols and implement programs that can help prevent incidents.
  • Public health - The Washington Department of Health's GeoHUB layers various department datasets over location information. Geospatial information helps pinpoint access to services across the state. Staff can analyze the state's transportation network and the location of, say, dialysis facilities to identify where residents do not have easy access. Presenting this information on a map makes it more digestible than having to parse out information from multiple charts and graphs.
  • Elections - State elections divisions use geospatial information and systems to enhance the efficiency and utility of election systems. A huge problem is ensuring addresses are correctly aligned to the right precincts so when people register to vote they are assigned the right polling place. Precinct lines are changed on the local level while registration frequently happens at the state level. Mapping addresses with precincts in real time allows for more accurate assignments.

Continue reading →

The Highs and Lows of Strengthening the Federal Workforce

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The federal government has put an emphasis on the need to strengthen the federal workforce. A strong federal workforce is one that is diverse in terms of race, gender, age, and experience. It is also made up of people with the skills needed to utilize and innovate with modern technologies. The results of diversity and hiring efforts have been mixed, providing insight into what really works in recruiting and retaining a strong federal workforce.

Help Wanted = Data Wanted

NASA has been working on improving the diversity of its workforce for over a decade. However, a recent report showed that despite all of the focus and effort, little progress has been made. The report found that demographics of NASA's workforce remain mostly unchanged since 2012 with only small increases of 1% to 2% for some demographic groups. NASA continues to lag behind the general federal workforce demographics with women making up 35% of the NASA workforce as compared to 45% of the general federal workforce. Women make up only 25% of NASA's scientific workforce compared to women holding 31% of scientific jobs elsewhere in government. Continue reading →