Innovation is Local

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Local governments are quickly becoming home to some of the most innovative applications of big data, analytics, machine learning, IoT, and artificial intelligence. This embrace of new technology is borne out of necessity. Local governments have had to get creative to meet the needs of citizens, demanding a more digital government, while dealing with tight budgets. Cities have introduced apps that allow citizens to report potholes, they have installed "smart" lighting to conserve energy, government organizations have opened up data to allow people to apply for permits online and see the status of their case, and so much more. Additionally, local governments are taking a new look at how to better use and correlate all of the data they hold to enhance city and public health planning.

In the midst of these exciting applications of new technologies, there are challenges. Privacy is a huge concern, both from a data perspective as well as images and information captured from IoT devices across a city. There's also a communication and publicity challenge. Citizen-centric apps and services do no good if people don't know they exist or don't use them. Similarly, there is a learning curve for employees and citizens, and developing the right training to encourage new technology use is critical. Continue reading →

In the Event of an Emergency: Ensuring Government is Disaster-Ready

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With a rash of recent natural disasters, weird weather patterns, and a few months of Hurricane season to go, we wanted to look at disaster recovery practices - beyond the basics. We all know it is critical to have backups for your backups, but sometimes that's not even enough.

Last year, when the U.S. Virgin Islands and Puerto Rico were impacted by Hurricanes Irma and Maria, they lost a lot of government data. Although they had backups of their data stored in different locations, all of these locations were on the island. In Puerto Rico, first responders were trying to make a map of shelter locations, hospitals and flood zones. They started with a spreadsheet containing information on 450 shelters and had to correlate that information with other datasets. Once the data was merged, they found they only had complete data for 88 of the 450 shelters. Only half of those 88 shelters could be mapped using Google, leaving the team with an incomplete picture and a lot of manual work to identify and publicize shelter locations. Continue reading →

So, You’ve Got an App for That. Now What?

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A mobile app launches in the App Store, but no one downloads it. Does it make an impact? Unlike the philosophical exercise of the "if a tree falls in the forest" question, this similarly worded one has a definite answer -- if no one is using your mobile app, the work and resources you've put into it are wasted.

The ubiquity of mobile devices, the comfort with apps, and the options for no-code development all have made apps a real option for all types and sizes of events. With app adoption, event organizers can reduce paper, create more interactivity with the audience, and gather data on their experience before, during, and after the event. Today, we want to focus on making sure people are using event apps so that these benefits can be realized. Continue reading →

Now More Than Ever, Events are a Key Part of the Government Contractor Marketing Spend

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Market Connections recently released the findings of their 2018 Federal Government Contractor Study. This year's study had a special focus on the collaboration between Business Development (BD)/sales teams and marketing departments.

When it comes to organizational structure, the study found that the respondent pool was split about 50/50 with half having BD and Marketing report up to different supervisors and the other half having a shared supervisor for the two functions. Interestingly, the study found that companies with separate reporting structures had a higher win rate than those with a shared structure. As one of the speakers said, "what this shows is that BD and marketing are generally rowing in the same direction, even if they are not in the same boat."

One area where both BD and marketing do seem to be sharing a boat (much to our delight) is event sponsorship. Of those surveyed, 86% said that event sponsorship was a part of their marketing spend for 2018. Not only are organizations spending money on events, but they are seeing a return on that investment -- 64% said event marketing was very or somewhat effective in filling the pipeline with qualified leads (making events one of the top five tactics for pipeline marketing). Continue reading →

Hybrid Technology: It’s Not Just for Cars, It’s in the Cloud

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As cloud gains momentum as a platform for government IT, the one-size-fits-all solution is becoming obsolete. Government organizations require unique solutions to suit their specific needs, which is why understanding the cloud platform options is the first step to making the change to the cloud. Initially, there were public clouds hosted completely off government sites by a third party (like Google or Amazon Web Services). Then came private clouds, infrastructure and networks designed as a cloud but only available to a closed loop of individuals. Private clouds are hosted on-premise by the government entity they were built for. Now, there is a third type of cloud implementation that is proving to be the most popular and most attractive to government agencies - the hybrid cloud.

Hybrid infrastructures mean that some elements are hosted in a cloud (either public or private) while others are managed on-premise. There is a connection that allows all systems to work seamlessly. This set-up alleviates security concerns and helps organizations maintain tight control over critical applications.

Additionally, a hybrid environment helps avoid vendor lock-in. As agencies found with hardware, becoming an all "one vendor" shop has drawbacks. While going with a single IT vendor can have initial cost savings and economies of scale, in the long run, agencies grew frustrated when that one vendor could not innovate quick enough or provide the support they needed. Agencies are wary of falling into the same trap with cloud providers and look to spread out their applications across several platforms. This allows them to pick the cloud infrastructure that works best for that particular IT solution. There are hybrid cloud management tools that "abstract away many of the common features offered by different cloud providers" making it easier to manage multiple clouds. Continue reading →