Tag Archives: Arlington

How Government is Acquiring AI

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Just as cloud computing upended how government buys technology, agencies are now having to adapt to acquire fast-evolving artificial intelligence (AI) technology. AI is proving to be a key tool in helping government improve the efficiency and connection of its workforce and deliver improved service to citizens, but the promises of this new technology come with risks. To ensure AI solutions are secure and ethically designed, agencies are implementing a number of guardrails to ensure the safe and effective use of powerful technology.

How to Use AI

The Office of Management and Budget (OMB) developed a policy document to harness the benefits and mitigate the risks of AI for Federal agencies. This guidance provides details on how to use AI securely and effectively with a focus on five key areas: risk management, transparency, responsible innovation, workforce, and governance. Continue reading →

GovEvents Presents the Government AI Event Top 10

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Improvements in citizen experience, employee experience, government business efficiency, and cybersecurity have been key goals of the Biden administration. At the same time, as agencies have worked to meet mandates and goals for these focus areas, Artificial Intelligence (AI) has emerged as a mainstream technology to automate manual tasks and provide new insights to decision-makers. Applying AI as a way to meet administration goals has been a key discussion point in meeting rooms, the media, and government-industry events.

Earlier this year, GovEvents highlighted a number of events uniquely positioned to provide the right access to insights from technologists, implementers, and executives on the integration of AI into government systems and processes. The opportunities for AI-related education remain strong, with nearly 680 AI events listed on GovEvents.com this year. Continue reading →

Strengthening Internet of Things Security at the Federal, Local, and Consumer Level

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"Our world is more connected than ever." This phrase can be interpreted in many ways, one being the growth of Internet of Things (IoT) devices. Traditional materials and devices, including bridges, streetlights, water processing machines, home refrigerators, and even our doorbells, are now connected to the internet and to users who need to track how they are functioning. However, this cyber connection also means that these devices are open for others to access and use in ways we never envisioned.

Cybersecurity practices must now extend to non-cyber products to ensure that operational technology does not compromise information technology or the networks that connect them. In fact, 1.5 billion attacks were launched against IoT devices in a single year.

Efforts to secure IoT devices must happen across all levels of users, from the federal government through state and local agencies to even citizen consumers. Continue reading →

How CX Is Driving Government Modernization

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Improving the "customer" experience (CX) for citizens interacting with the government has been a focus for several administrations. The reason is that better experience equals improved trust in government. It's critical that our systems live up to the promise of government for the people.

Defining the Pieces of CX

A critical part of getting experience right is understanding the different pieces that make up a customer experience. Words like "experience" and "service" are often used interchangeably when talking about CX efforts, but it is important to understand some key differentiators. Continue reading →