Artificial Intelligence (AI) has incredible potential to speed decision-making and unearth connections between data to inform government services and programs. AI is being implemented across government and private industry with very little policy or regulation as to its development or use. In many ways, this lack of oversight is driving exciting innovation, but as this innovation leads to new uses, the risks of infringing on citizen rights and privacy increase.
Peter Parker (Spiderman) was warned, "with great power comes great responsibility." Similarly, AI developers need a voice providing gentle guidance as they figure out how best to use AI's power for good. In the fall of 2022, the White House released the AI Bill of Rights, designed to address concerns about how, without some oversight, AI could lead to discrimination against minority groups and further systemic inequality. Continue reading
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Machine Learning (ML) and other aspects of Artificial Intelligence (AI) are becoming a critical part of government modernization plans. The fear that "machines will replace people" has largely disappeared. In fact, people see the benefit that ML provides for human workers. ML technology allows machines to do what they are best at - fast computation of large data sets - freeing up humans to do what they do best - analyzing and making sense of the data produced.
In an era where we're often asked to "do more with less," government is finding the need to do more with more when it comes to data. There is no lack of data within government systems. The challenge has always been getting the right access to it and then making it usable. Data can go a long way in helping meet key government-wide goals of better customer experience and increased equity in government service. There are a number of interesting applications of Big Data solutions across government to illustrate the power of data to make a difference.
