Looking Past the Cloud and Into Space

While the focus of government modernization has been transitioning government into the Cloud, NASA and Space Force have their sights set even further. Both organizations are focused on bringing "new knowledge and opportunities back to Earth."

.

.

Show Me the Data!

Data is critical to that mission. Using data, NASA leaders have set a goal to accelerate the time it takes to release innovations to the market by 25%. This data use challenge is common across government, and becomes even more complex when you have to get data from where it is to where it's needed and that movement involves data coming from space.

Being a new agency, Space Force is able to implement many digital born systems, but working with legacy data and systems is a constant challenge that requires innovative thinking. Critical to this is understanding a technology's application to a specific mission and effectively communicating its impact to leaders to help reduce barriers to changing "how it's always been done."

Continue reading

Five Steps Toward Digital Transformation at the Department of Veterans Affairs

The Department of Veterans Affairs (VA) is keenly focused on improving the healthcare and general services that support our military veterans. Incumbent on these improvements is the integration of leading edge technologies that digitize and automate processes for efficiency along with important security enhancements.

 

 

ONE: Implementation of Electronic Health Records

The Department's efforts to modernize the way they store and access records for the nine million veterans they care for into a comprehensive electronic system has been well documented. These efforts involve upgrading all 1200+ VA facilities' existing systems to ensure better continuity of care, and are currently focused on moving EHR data to a cloud system that will be interoperable with the Military Health System. The ultimate goal is to ensure service members can seamlessly and digitally transition from DOD to VA health care, instead of needing to carry around stacks of paper forms as is current practice.

Continue reading

Agility. Enabled by Agile.

Agility has been a key attribute for success over the past year and a half. Everyone had to quickly adapt in their personal and professional lives to do things in new ways to keep business and society running. Even the great bureaucracy of government found itself pivoting and quickly changing "how it's always been done" to meet the needs of the day. This should not end with the return to what feels like pre-pandemic normal. In the form of Agile methodology, Agility will play a huge role in the government's ability to continue the fast-forwarded digital push as a result of the pandemic.

Just as government pushed agencies to try Cloud with the "Cloud First" initiative, some are suggesting the same approach for Agile. An "Agile-First" evolution would have a huge impact on IT modernization efforts, accelerating the move from legacy processes and technology to a modern digital approach. The response to COVID-19 showed that the government can move quickly in changing how they do work (across all areas of government). An Agile-first "mandate" could institutionalize that speed and make it the rule rather than the exception.

Continue reading

The Show Must Go On. How State and Local Governments are Powering Through Budget Shortfalls

Though the word may be overused, state and local governments are indeed facing unprecedented challenges. Forced to move operations online in response to their own stay-at-home orders, state and local agencies have spent the last year retooling how they serve citizens. They have been paying for necessary technology upgrades and other new equipment while revenues from taxes have dropped considerably. Even with these financial challenges, state CIOs are committed to continuing with their innovation and modernization efforts.

A study from the National Association of State CIOs (NASCIO) showed that priorities for state and local CIOs stayed consistent over the last year, with cybersecurity and enhancing digital citizen service being the top two. Of course, these two areas saw critical investments in 2020 just to keep the business of government running. In 2021, the solutions put in place will be revisited, evaluated for efficiency, and operationalized to support agencies moving forward.

Continue reading

I See What You’re Saying. Natural Language Processing’s Role in our Digital World

Natural Language Processing (NLP) is a computer science practice that aims to give computers the ability to understand text and spoken words in the same way humans can. NLP is a key feature of Artificial Intelligence (AI) as understanding the language that we use to "teach" computers is critical to evolving the accuracy of the AI tasks we are asking of them.

The most familiar application of NLP is speech recognition--taking the spoken word and converting it to text. Speech recognition also is part of any application that follows voice commands.To work properly, the technology has to be knowledgeable of accents and frequently understand context (semantics) to differentiate words with a similar sound but have various meanings or spellings. NLP is also closely tied to several tasks that work in the background of applications we use everyday, including spam detection, foreign language translation, virtual assistants, chatbots, social media sentiment analysis, and text summaries/abstracts for long documents.

Continue reading