Originally posted by Emily Jarvis on GovLoop
Originally posted by Hannah Ornell on govloop
Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service "best practices" for government employees. Covey shares his findings and the findings of these experts in his new book, Government Customer Service Standards.
Daryl Covey spoke to Chris Dorobek of the DorobekINSIDER about his book and its implications for service across phone, web, email, and in-person interactions between government employees and customers. Listen >>
Originally posted on CTO Vision by BobGourley
If you are a government IT leader or a firm that serves government please take a moment to give us your thoughts. We are looking for Big Data solutions in the government space that are making positive contributions to government missions. Nominees for the Government Big Data Solutions Award will be evaluated by a panel of judges and publicly recognized this fall on our CTOvision.com site and at the Hadoop World NYC. Nomination is easy! We just need a little info to get started. More on the award, its background and objectives is below:
As a reader of CTOvision.com you are aware of the interesting situation we face with data today: The amount of data being created is growing faster than humans can analyze, but fast analysis over data can help humanity solve some very tough challenges. This fact is moving the globe towards new "Big Data" solutions.
