Machine Learning (ML) and other aspects of Artificial Intelligence (AI) are becoming a critical part of government modernization plans. The fear that "machines will replace people" has largely disappeared. In fact, people see the benefit that ML provides for human workers. ML technology allows machines to do what they are best at - fast computation of large data sets - freeing up humans to do what they do best - analyzing and making sense of the data produced.
The new reality is that while machines will not replace people, those that refuse to adopt and adapt to AI-enabled tools may in fact find themselves replaced by other people that do. The proof is in the pudding. ML tools are helping government teams meet critical challenges of unemployment fraud, natural disasters, racial equity, and healthcare. Continue reading
The government is at no loss for data. And, over the last decade, there has been a concerted effort to use that data more efficiently to improve decision making and service to the citizen. 
