Focus on Citizen Experience Results in Improved Customer Satisfaction

The American Customer Satisfaction Index (ACSI) Federal Government Study 2024 found that consumers' satisfaction with government services is at a seven-year high. In fact, the government experienced its largest gain in citizen satisfaction over a four-year period--a net 9.9 percent--since the ACSI began conducting these studies.

This rise in satisfaction is a result of a long-term, cross-administration focus on improving customer service to citizens. The bipartisan 21st Century Integrated Digital Experience Act was passed during the first Trump administration and enforced during the Biden administration. This law required agencies to modernize websites, digitize services and forms, accelerate the use of e-signatures, and adopt shared standards and services. Both administrations made customer experience core goals of their respective President's Management Agenda. The Biden administration issued a customer experience executive order that provided additional guidance and mandates for improving the quality of services the federal government delivers. Continue reading

Ensuring Equity in Disaster Response

Equity is highlighted in priority two of the President's Management Agenda (PMA), Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, and is a theme throughout all PMA priorities. Disaster response is possibly the most critical place to ensure equity. While a disaster does level the playing field in some ways-no matter how much money you have it won't stop a tornado from hitting your house-the recovery from disasters is not as fairly distributed.

A 2021 report from the Government Accountability Office (GAO) found that disaster response is "uneven" across the country. The research found that small towns, rural and tribal areas, and underserved and disadvantaged communities have a hard time accessing federal disaster recovery assistance programs. Those that did access funds had difficulty achieving a full recovery with structures still damaged years later. A key to solving this gap? Data. Continue reading

FOSE 2013 Announces Mobile Government Track

Leading Government Executives to Explore Topics Including BYOD and the Digital Government Strategy

Vienna, Va - FOSE 2013 will highlight the importance of today's mobile landscape within government with a track focused on mobile challenges and best practices.   Sessions will look at top strategies and policies including Bring You Own Device (BYOD), application programming interfaces (APIs) and mobilizing enterprise systems. FOSE 2013 will take place May 14-16 at the Walter E. Washington Convention Center in Washington, D.C.

"With promises of decreased costs and increased efficiencies, as well as the release of the Digital Government Strategy last year, mobility is one of the most relevant topics today," said Mike Eason, Vice President, Public Sector Events, 1105 Media, Inc.  "But implementing the strategy comes with a learning curve.  The mobile government program features best practices and planning that helps attendees find approaches that best fit their agency's mission."

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FOSE 2012 Witnesses Continued Growth in Quantity, Quality of Attendees

Vienna, Va - May 1, 2012 - 1105 Media's Government Events Group, the leading producer of trade shows and conferences for the government information technology (IT) market, today announced that the FOSE 2012 Conference and Exposition witnessed a continued growth in attendance and received high recognition for the quality of educational programming. The event was held April 3-5, 2012 at the Walter E. Washington Convention Center in Washington, D.C.

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