Tag Archives: Department of Homeland Security

How CX Is Driving Government Modernization

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Improving the "customer" experience (CX) for citizens interacting with the government has been a focus for several administrations. The reason is that better experience equals improved trust in government. It's critical that our systems live up to the promise of government for the people.

Defining the Pieces of CX

A critical part of getting experience right is understanding the different pieces that make up a customer experience. Words like "experience" and "service" are often used interchangeably when talking about CX efforts, but it is important to understand some key differentiators. Continue reading →

The Lesser Known Missions of Homeland Security

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The mission of the Department of Homeland Security (DHS) is widely understood, "to safeguard the American people, our homeland, and our values." However, in carrying out this mission, DHS touches a number of areas that may not seem intuitively tied to homeland defense but are nonetheless critical challenges facing the nation as well as agencies across government.

Artificial Intelligence

DHS has a key role in securing the homeland from cyber threats. The department's Cybersecurity & Infrastructure Security Agency (CISA) is the operational lead for federal cybersecurity and the national coordinator for critical infrastructure security and resilience. With this responsibility, CISA and other DHS agencies play a key role in shaping policy and guidance around emerging technology use. Today, they are keenly focused on helping agencies safely and ethically use Artificial Intelligence (AI) to improve mission effectiveness.

DHS is leading by example. AI is currently being used to aid border-patrol efforts, combat drug trafficking, and create age-progression estimations of missing children. While implementing AI itself, DHS is also focused on how adversaries may use AI and creating ways to defend against the technology being used to spread disinformation, create more advanced cyber attacks, or speed the development of weapons. Continue reading →

Beyond Facial Recognition: Growing Applications of Biometrics in Government

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Biometrics are more than facial recognition. Biometrics include all types of biological markers that can be used for identification. Fingerprints pre-date the use of facial recognition and today the practice continues to evolve to use other biological data for a wide variety of use cases.

Tapping into wearable data for first responder safety

The Department of Homeland Security recently funded several startups that have developed innovative monitoring technologies that can be used to protect the health, safety and mental well being of police officers, firefighters, and other emergency responders. These solutions include: Continue reading →

Department Spotlight: Department of Homeland Security

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The mission of the Department of Homeland Security (DHS) may seem straightforward - protect the homeland - but in practice a lot goes into fulfilling that promise. DHS is an incredibly complex organization with a set of agencies that, while focused on the singular mission of keeping America safe, do so in incredibly diverse ways. The Department has laid out six core missions that all support the effort to secure the nation.

Recent efforts of DHS highlight their commitment to these goals. Continue reading →

Understanding the Technology Modernization Fund

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The Technology Modernization Fund (TMF) was created by the Modernizing Government Technology Act of 2017 to more quickly fund needed modernization projects across government. With TMF, agencies can apply for funding to complete modernization activities without having to wait for the budget cycle to begin work on critical digital initiatives. Funding is incremental to ensure projects are working as expected.

Agencies must repay the investment either using the cost savings achieved with the tech implementation or through future budget allocations. The model is working. Of the 11 initial projects to receive TMF funding, two agencies have already reimbursed the fund, and five others have completed their projects and are in the process of reimbursement.

Continue reading →