The Telework Genie is Free. Now What?

In regards to remote working, the general consensus seems to be, "you can't put the genie back in the bottle."

A good portion of the government workforce has been working from home for the past year, and the world has continued turning. In fact, some agencies report productivity is up since teleworking became the norm. While people will return to the office, it will look different with many alternating office days with days they work from home. The past year has shown us that working arrangements do not necessarily need to be confined to an office. And, when we also remove the stress of students learning from home, caring for homebound elderly parents, and a pandemic in general, employees may realize a new level of balance and job satisfaction.

To support the continued success of remote work, agencies need to shore up the IT that was put in place to simply keep the trains running on time. Some technology was implemented quickly to meet the immediate need, and now is the time to take a hard look at all of those solutions to see if they will scale to meet the long-term reality of a dispersed workforce.

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Tanks, Planes, Ships, and Data: Activating the DOD’s Data Strategy

The battles of tomorrow will likely not be fought on the ground, they will take place in cyberspace as nation-states and rogue actors alike look to interrupt the everyday functions of a country via high-tech attacks. Recently we saw the Russian hack of software, designed (ironically) to help organizations monitor network problems and anomalies, which has the government and private companies scrambling to determine what data was compromised. With cyberspace being the new battlefield, data and data management have quickly become a strategic asset in the DoD arsenal.

Last fall, the DOD released the Department's Data Strategy. An overarching guidance on how they will manage, secure, and use data. This document supports the DOD's transition to "a data-centric organization that uses data at speed and scale for operational advantage and increased efficiency." The Data Strategy includes 7 goals, nicknamed VAULTIS, to becoming data-centric:

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Artificial Intelligence Gains Energy

The development and use of Artificial Intelligence (AI) became official policy of the United States with the signing of an Executive Order in February. This order outlines and directs America's government-wide push to advance the use of AI through research and public/private partnerships. In the ensuing months, the Department of Energy has emerged as a leader in these efforts.

In September 2019, the DOE initiated the Artificial Intelligence and Technology Office (AITO) to help channel the department's vast resources across its national lab facilities. These efforts are paying off as DOE partners with Health and Human Services and Veterans Affairs as part of the COVID-19 Insights Partnership with the goal to increase data sharing and analysis in the fight against the spread of COVID-19. The DOE is also pressing ahead with private partnerships announcing the First Five Consortium with Microsoft, the Pacific Northwest National Laboratory, and the Defense Department's Joint Artificial Intelligence Center (JAIC). Together they will develop AI-based solutions for data-first responders.

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For Government, It’s Already 2021

With many people in a rush to put 2020 behind us, those of us in the government market can safely say we're operating like it's 2021 (not as fun as partying like it's 1999, but anything beats 2020, right?). While the rush to meet the deadline for federal government fiscal year (GFY) spending on September 30 may have felt oddly comforting in its familiarity, there are many changes happening in government acquisition and procurement to make processes more responsive to today's workforce and technology needs.

The use of automation is expanding beyond using Robotic Process Automation (RPA) to handle rote, repetitive tasks. RPA has been incredibly beneficial for freeing up the time of acquisition professionals to focus on innately human activities, rather than administrative tasks. Now, acquisition groups are going a step further and introducing Artificial Intelligence (AI) to improve processes by tapping into all of the data available in acquisition systems. For example, GSA uses an AI-enabled bot to "track, find and change Section 508 disability clauses in contracts." This helps ensure compliance, feeding updated clauses to humans for final review.

In September, the Department of Defense (DOD) issued Directive 5000.01, an update to the 5000 series instructions that focuses on the roles and responsibilities for its acquisition process in an effort to simplify the buying process. The end goal of this simplification is to get technology in the hands of the warfighter faster. Continue reading

Re-Imagining Government Supply Chain Management

This spring, the concept of supply chains became a household discussion as families searched high and low for household staples like toilet paper, flour, and hand soap. However, supply chain for government is more complex than the supply and demand driven model for consumer goods. Government supply chains involve monitoring for security and foreign involvement. This means knowing where all parts of a solution were manufactured, programmed, and assembled.

Gregory C. Wilshusen, director of information security issues at the U.S. Government Accountability Office, noted that "supply chains can be long, complex, and globally distributed and can consist of multiple outsourcing tiers. As a result, agencies may have little visibility into, understanding of, or control over how the technology that they acquire is developed, integrated, and deployed."

This lack of visibility is due in part to incomplete vendor reporting. Not only do vendors have to manage all the pieces of their solution, but they themselves may be managed by multiple organizations in an agency. Reporting happens through numerous tools and is siloed, making it difficult to get a full picture of the chain that led to the delivery of a solution to a government agency.

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