Tag Archives: Government Resources

Building AI Knowledge = Building Your Career

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Artificial intelligence (AI) is becoming a key element in every workplace. More than a tool, AI is a colleague, helping us work more efficiently and providing better access to data. While AI is not being built and implemented to replace humans, some people may find their roles greatly altered by its use. While AI itself will not replace an employee, a person who cannot work with AI may find themselves replaced by a person who can. Ensuring you understand how to use AI in your daily work is critical to ongoing career growth.

Understanding AI does not mean having to become a programmer, a software engineer, or a data scientist, and a deep dive into its technical workings is not necessary. What will help is a hands-on understanding of how to utilize AI for tasks, as well as how to interpret and use the data AI generates. Continue reading →

Key Trends for Healthcare IT in 2025

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Technology is reshaping the way we deliver and receive healthcare--and with the pace of technological innovation, this impact is not likely to slow down. Below are several areas that are poised for growth in 2025, and deserving of focus.

Telehealth

The exponential growth of telehealth since COVID-19 shows no sign of slowing. Though Medicare reimbursements and allowances for telehealth are still up in the air pending the passing of a federal budget, healthcare organizations of all sizes continue to invest in telehealth technology and equipment. The practice of telehealth has evolved from initial virtual consultations to ongoing remote patient management, where clinicians can continually monitor vitals of patients and intervene when numbers get out of normal ranges. This is revolutionizing the way that people live with diabetes, hypertension, COPD, and other chronic conditions. The expansion of telehealth also addresses the accessibility gap for people unable to get to regular appointments, including those living in rural areas. Continue reading →

Three Approaches to Identity Management

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Identity management is the way organizations control access to resources to ensure that the right individuals have access to the right resources at the right time, and it is a key pillar of zero trust architecture. In a zero trust system, a user has to validate and verify their identity continually as they access data and systems. But to function well, this process has to be seamless for the end user. Traditional security measures dependent on passwords cannot scale to meet the needs of zero trust--imagine how time-consuming and frustrating it would be to continually enter a password every time you move to a new application or data set. Fortunately, there are several approaches organizations can use to achieve high levels of both security and useability.

FIDO

Fast identity online (FIDO) is an authentication standard designed to improve security and convenience in identity management by eliminating reliance on traditional passwords. Strong authentication is achieved by using biometrics (such as fingerprints or facial recognition), security keys, or PINs stored on a local device. Continue reading →

Evolving Acquisition

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For years, government has worked to streamline acquisition so needed technologies get in the hands of agencies more quickly. With the new administration's focus on efficiency and improved use of emerging technology, these ongoing efforts to evolve government acquisition will likely move into high gear.

Legislation Driving Change

2024 saw a number of bi-partisan legislative proposals aimed at streamlining acquisition and spending. The Federal Improvement in Technology (FIT) Procurement Act was introduced in March 2024 to eliminate restrictive requirements and expand procurement options that let agencies move quickly to buy and utilize technology. A key focus of the legislation is enabling agencies to make advance payments for cloud computing, data center solutions, and other technology acquired on a subscription or tenancy basis. A pay-in-advance model is standard for these technologies, but not something that government procurement rules are set up to easily allow. Continue reading →

Focus on Citizen Experience Results in Improved Customer Satisfaction

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The American Customer Satisfaction Index (ACSI) Federal Government Study 2024 found that consumers' satisfaction with government services is at a seven-year high. In fact, the government experienced its largest gain in citizen satisfaction over a four-year period--a net 9.9 percent--since the ACSI began conducting these studies.

This rise in satisfaction is a result of a long-term, cross-administration focus on improving customer service to citizens. The bipartisan 21st Century Integrated Digital Experience Act was passed during the first Trump administration and enforced during the Biden administration. This law required agencies to modernize websites, digitize services and forms, accelerate the use of e-signatures, and adopt shared standards and services. Both administrations made customer experience core goals of their respective President's Management Agenda. The Biden administration issued a customer experience executive order that provided additional guidance and mandates for improving the quality of services the federal government delivers. Continue reading →