Tag Archives: MD

Department Spotlight: Veterans Affairs

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Beyond its important mission of "caring for those who have served in our nation's military and for their families, caregivers, and survivors," the work of today's U.S. Department of Veterans Affairs (VA) is guided by a strategic plan that lays out agency goals to be achieved through 2028. The projects the VA initiates over the coming years will support the following goals:

  1. Consistently communicate with customers and partners to assess and maximize performance, evaluate needs, and build long-term relationships and trust
  2. Deliver timely, accessible, and high-quality benefits, care, and services
  3. Build and maintain trust through proven stewardship, transparency, and accountability
  4. Strive toward excellence in all business operations--including governance, systems, data, and management

Several recent programs illustrate the commitment that the VA has to meeting and exceeding these goals by 2028 and beyond. Continue reading →

Understanding the State of State-Level IT

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The National Association of State Chief Information Officers (NASCIO) annual member survey aimed to get a picture of what is currently happening in IT implementation at the state level. It focused on how states are funding their IT work and how they are implementing key technologies.

Show Me the Money

The survey found that state CIO offices have a median budget of $132 million, with high levels of federal funding resulting from the Coronavirus Aid, Relief and Economic Security Act, the American Rescue Plan, and the Infrastructure Investment and Jobs Act. But with the level of modernization needed to meet citizen expectations of digital government, that frequently is not enough.

States are increasingly moving to a "chargeback" model where IT funding comes from the business unit where it is used. For example, the Human Resources Department would be responsible for paying for the licenses and development costs of their HR information system, rather than that being seen as an overhead expense funded out of IT. This model allows CIOs to use more of their budget for large-scale IT modernization projects that stretch over many years and impact multiple departments. Continue reading →

Charting a Course to Ensure Security in the Stars

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Cybersecurity plans need to encompass physical and virtual assets located on earth as well as those orbiting the earth. The cyber universe extends into the actual universe with satellites, weapons systems, and exploratory vehicles and devices all connecting to terrestrial networks. Protecting those endpoints and the IT paths in between is critical. A Russian attack on the Viasat satellite constellation knocked out communications across Ukraine on the eve of an invasion and serves as a high-stakes example of how much we rely on space-based objects for basic communication.

The U.S. Space Force and NASA are working to harden and protect the IT between earth and space, but are facing the same issues as other agencies in terms of the cybersecurity skills gap. There simply are not enough trained people to complete all the work that needs to be done to secure the vast network these organizations oversee. To bridge this gap, space agencies are finding new ways to meet the cyber needs of the nation, and the universe. Continue reading →

Innovative Infrastructure

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The Bipartisan Infrastructure Deal (also known by the formal title, Infrastructure Investment and Jobs Act), kick-started activity to modernize our nation's critical physical assets and reimagine how we use transportation, utilities, and more with $1.2 trillion in funding. In just the last year, $200 billion has been distributed over 20,000 projects in all 50 states and U.S. territories. That includes starting repairs to more than 69,000 miles of roadway, 500,000 electric vehicle charging stations, 3,700 bridge repair and replacement projects, and fielding of 5,000 clean transit school buses. Money continues to be made available through grants to improve legacy infrastructure and introduce new technologies to improve how the nation uses infrastructure.

Everything Old is New Again

Rail travel is receiving heavy investment due to increased usage and demand. Virginia and North Carolina have seen record-high ridership in the last year and those states are now looking for ways to increase the number and frequency of passenger travel. Virginia is looking to purchase right of way from freight railroads, so it can install passenger-only tracks at key chokepoints. Tennessee is also looking to increase rail options in the state pulling together potential ridership numbers to advocate for federal investment in new rail lines to serve the state and surrounding metropolitan areas. Continue reading →

Improving Service. Improving Trust.

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Improving customer service (or in the case of the government, citizen service) has been a focus of the Federal government for the past several administrations, most recently being named a key goal of the Biden-Harris President's Management Agenda (PMA). Despite this focus, citizen satisfaction with government service has remained low, but a 2022 report shows that the tide may be turning.

The American Customer Satisfaction Index's (ACSI) Federal Government Report 2022 showed that citizen satisfaction with Federal government services increased by 4.6 percent in 2022. Report authors attribute the increase to improved availability of digital services (spurred by the PMA and the Customer Service Executive Order) and major government initiatives including the distribution of free COVID-19 tests. Continue reading →