Tag Archives: Mobile

FirstNet Serves Those First on the Scene

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FirstNet is a nationwide wireless broadband network for first responders being built and deployed through a first of its kind public-private partnership. FirstNet was borne out of the September 11, 2001 tragedy where it became clear that the radio systems police, fire, and paramedics relied on did not easily operate across agencies. First responders also could not rely on land and mobile phone lines as they were overwhelmed by a high volume of calls. The 2004 9/11 commission report cited this lack of connectivity as a fundamental problem for first responders and pushed for solutions to be developed quickly to support everyday public safety activities as well as response to catastrophes.

The development of FirstNet began in 2012 when the First Responder Network Authority was established and a law was put in place that allocated 20 megahertz of spectrum and $7 billion to establish a broadband network dedicated to the nation's first responders. FirstNet was launched in 2018.

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Finding Business Continuity in the Cloud

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More than finding cost efficiencies with cloud, government has realized its adoption is critical to business continuity. With mandatory telework as a result of COVID-19, organizations that have been proactive in their move to cloud found themselves able to quickly adapt and continue business as usual in very unusual times. Organizations that did not prioritize cloud found themselves scrambling to give employees access to the technology they needed to do their work.

Luckily, policies including the Cloud Smart mandate helped put more people in the first category than the second. A study completed in March (before pandemic telework began) found that 71% of federal respondents agreed that Cloud Smart was driving cloud adoption. In addition to Cloud Smart, the FedRAMP program also helped drive cloud adoption leading up to and during the pandemic. In 2020 alone FedRAMP added 200 authorized products and are on track to authorize over 60 cloud service offerings. The program has also achieved over 1,850 reuses of cloud products.

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In Cyberspace Showdown, Government Has the Upper Hand on the “Bad Guys”

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The annual Federal Information Security Modernization Act (FISMA) report was delivered to Congress in May and contained encouraging news. The report, tracking agencies' ability to meet the guidelines set forth in FISMA, showed that there were 8% fewer cybersecurity incidents across government in fiscal year 2019. Additionally, the report showed that 73 agencies meet the highest FISMA rating, up from 62 in 2018.

All of this improvement comes at a time when more attacks are being carried out against agencies and those attacks are becoming more and more sophisticated. The government's ability to stay ahead of the increasing attack vectors can be attributed to compliance with federal regulations and mandates including Continuous Diagnostics and Mitigation program and the National Cybersecurity Protection System.

Additionally, a focus on educating federal employees about spear phishing, the practice of sending emails that look like they are coming from a known or trusted sender to intice targeted individuals to reveal confidential information, has also paid off. The report showed that the U.S. Department of State, U.S. Department of Health and Human Services, and the U.S. Department of Commerce had the largest reduction in phishing-related security incidents via email. Fittingly, the Department of Education earned a proverbial gold star, reporting zero phishing incidents. They attributed this success to employing "increasingly complex phishing scenarios" to improve spam filtering and implementing anti-phishing policies with their email provider. Continue reading →

When Telework Stopped Being a Remote Possibility

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Man Working Using Laptop on Coffee TableAt the beginning of 2020, the idea that the vast majority of the federal workforce would be working from home seemed like a remote (pun intended) reality. However, due to shelter-in-place orders across the U.S. this spring, much of the public sector work was being done from kitchen tables, guest bedrooms, and home offices. This fast pivot to remote work left agencies scrambling to get devices to employees now separated from their desks, develop reliable and secure connections to enterprise systems and applications, and re-engineer decades-old processes to accommodate fully virtual teams. Some examples include:

  • The Department of Homeland Security (DHS) created a workaround to give employees access to systems when they could not use their PIV card. An alternative credential process was created in under a month, enabling DHS to issue credentials that included logical access tokens to give employees and contractors access to DHS networks only. Unlike a PIV card, this credentialing system doesn't have the employee or contractor's photo ID or allow physical access to a DHS building.

  • The Office of Personnel Management (OPM) issued Temporary Procedures for Personnel Vetting and Appointment of New Employees During Maximum Telework Period Due to Coronavirus COVID-19. These procedures included deferring the fingerprint requirement for background checks and opened the door to PIV card alternatives like the one created by DHS.

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Entering a Brave New World of Government Acquisition

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We've covered how government procurement is evolving to meet the way agencies implement and consume technology. From agencies' use of public cloud platforms to agile development methodologies, old acquisition methods are unable to keep up with the pace and process required by modernization and digital transformation goals across government. In fact, the Modernizing Government Technology (MGT) Act was implemented to allocate funds specifically for the update of legacy IT systems to help agencies improve service delivery to the public, secure sensitive data and systems, and increase efficiency. To meet these mandates, procurement processes and technology have to change to be more in tune with the digital transformations happening at the operational level.

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