Driven both by genuine need and by Executive Order, agencies across government made great strides in 2024 to incorporate Artificial Intelligence (AI) into their IT systems and business processes to increase efficiency and introduce new insights for data-driven decision-making.

AI is widely used across government in a variety of capacities, including fraud detection at the Internal Revenue Service and Social Security Administration, public health data analysis at the Centers for Disease Control and Prevention and the Food and Drug Administration, powering chatbots to improve customer service at General Services Administration and Veterans Affairs, and more. Continue reading →