Tag Archives: PUBLIC SECTOR

A Cloudy Forecast for Government

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The need for cloud computing has moved beyond simple cost-saving calculations. The elasticity and scalability of cloud meet the demands citizens have for digital services to be efficient and personalized. Cloud is also critical for AI adoption, providing the processing power needed to facilitate the training and use of AI models.

Government Moves to Mostly Cloudy

Based on these capabilities, the use of cloud is increasing. A recent Government Accountability Office (GAO) study found that the use of the Federal Risk and Authorization Management Program (FedRAMP) increased by about 60% between July 2019 and April 2023. Continue reading →

FITARA Goes to the Cloud, Grades Come Down to the Ground

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The 17th edition of the Federal Information Technology Acquisition Reform Act (FITARA) scorecard featured a revamped list of measurements to illustrate federal agency progress against current modernization goals. This latest scorecard introduced two new categories - Cloud Computing and CIO Investment Evaluation - while dropping the measurement of compliance with data center modernization, something all agencies have completed.

This reshuffling of measurement criteria resulted in lower grades for 11 agencies. Twelve agencies saw their grades unchanged. The Department of Defense (DoD) was the sole group earning a higher grade, rising from a C to a B. These drops are not necessarily a concerning indicator, but rather a re-baselining of where agencies stand in terms of modern digital government goals. Continue reading →

How CX Is Driving Government Modernization

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Improving the "customer" experience (CX) for citizens interacting with the government has been a focus for several administrations. The reason is that better experience equals improved trust in government. It's critical that our systems live up to the promise of government for the people.

Defining the Pieces of CX

A critical part of getting experience right is understanding the different pieces that make up a customer experience. Words like "experience" and "service" are often used interchangeably when talking about CX efforts, but it is important to understand some key differentiators. Continue reading →

Supporting AI Growth in Government with Professional Education

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Artificial Intelligence (AI) is being incorporated into the function of government in numerous ways. The AI.gov website includes more than 700 AI use cases across federal agencies.

Among the many projects, AI is being used to:

These pilot projects provide a peek into the power of AI to improve the speed and effectiveness of decision-making and service to citizens. However, for AI to have a government-wide impact, the success and challenges of these solid projects need to be shared. Continue reading →

The Lesser Known Missions of Homeland Security

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The mission of the Department of Homeland Security (DHS) is widely understood, "to safeguard the American people, our homeland, and our values." However, in carrying out this mission, DHS touches a number of areas that may not seem intuitively tied to homeland defense but are nonetheless critical challenges facing the nation as well as agencies across government.

Artificial Intelligence

DHS has a key role in securing the homeland from cyber threats. The department's Cybersecurity & Infrastructure Security Agency (CISA) is the operational lead for federal cybersecurity and the national coordinator for critical infrastructure security and resilience. With this responsibility, CISA and other DHS agencies play a key role in shaping policy and guidance around emerging technology use. Today, they are keenly focused on helping agencies safely and ethically use Artificial Intelligence (AI) to improve mission effectiveness.

DHS is leading by example. AI is currently being used to aid border-patrol efforts, combat drug trafficking, and create age-progression estimations of missing children. While implementing AI itself, DHS is also focused on how adversaries may use AI and creating ways to defend against the technology being used to spread disinformation, create more advanced cyber attacks, or speed the development of weapons. Continue reading →