The Top 10 Customer Experience and Engagement Events for Government in 2025

Customer experience (CX) and engagement is at the forefront of positive innovation in Government, creating efficient and convenient services, accessible access to information and opportunities for communication between agencies and their customers to build a clearer understanding of public needs and how to develop and reform operations. Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, features a portfolio of industry-leading solutions and providers to support the Government in its efforts to share and report information to its community. Throughout this year, new and returning events will showcase the latest technologies, generate meaningful conversations through networking sessions and provide live product demonstrations to enhance Government CX. We look forward to joining these events with you soon! Continue reading

Paving the Way for Quantum Computing

While data is traveling faster than ever thanks to the dizzying pace of technical evolution, we haven't seen anything yet. Quantum computing promises to make today's computing speeds look like a carnival merry-go-round. This is because quantum computing multiplies the speed of today's computers by employing quantum bits (qubits), which use both types of regular computer bits--0s and 1s--at the same time. This means quantum computers can look at, process, and analyze information at much faster rates.

This speed can be leveraged in a wide variety of ways across government, including improving cybersecurity threat detection and response, speeding intelligence analysis, optimizing logistics, enabling more in-depth economic trend prediction, providing faster modeling for research and development, and more. Several programs, initiatives, and pieces of legislation have been created to support the development of quantum computing in government.
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Evolving Acquisition

For years, government has worked to streamline acquisition so needed technologies get in the hands of agencies more quickly. With the new administration's focus on efficiency and improved use of emerging technology, these ongoing efforts to evolve government acquisition will likely move into high gear.

Legislation Driving Change

2024 saw a number of bi-partisan legislative proposals aimed at streamlining acquisition and spending. The Federal Improvement in Technology (FIT) Procurement Act was introduced in March 2024 to eliminate restrictive requirements and expand procurement options that let agencies move quickly to buy and utilize technology. A key focus of the legislation is enabling agencies to make advance payments for cloud computing, data center solutions, and other technology acquired on a subscription or tenancy basis. A pay-in-advance model is standard for these technologies, but not something that government procurement rules are set up to easily allow. Continue reading

Cloud Computing Rains Down Added Benefits

Cloud computing has long been heralded as a more efficient computing model that allows resources to be quickly scaled up and down as needed to achieve cost savings. Initial fears about security--namely the idea of trusting a third party with network access and data--have been overcome as individual organizations have been unable to keep up with the complex threat landscape. Increasingly, these organizations have turned to cloud providers to gain the security expertise and the resources needed to protect their data and systems. As the use of cloud has increased, benefits beyond cost savings and security have emerged in some surprising areas.

Attracting and Retaining Talent

As organizations, particularly government employers, look to fill critical talent gaps both in technology positions and in operational roles, they have to provide a modern work experience. The best way to do that is by being a "cloud native" organization--one that embraces cloud services to build and deliver digital solutions. Today's workforce is used to managing their personal lives with digital applications, and expects to be able to do the same in their work lives. A recent poll showed that 83% of government leaders expect the transition to digital government to improve employee job satisfaction and engagement within their organization. Continue reading

Blockchain on Your Block

Beyond its use for cryptocurrency, Blockchain is proving to be a valuable technology to help modernize government service delivery. The key quality of blockchain is its ability to record transactions immutably. Managing transactions is a key function of state and local governments, and as such, they are looking for ways to incorporate blockchain as part of their digital modernization processes.

The decentralization of blockchain provides a level of transparency and accountability not typically associated with government. It can give citizens more control over their data and let them more easily check the status of requests they've made of their state and local governments. Continue reading