Tag Archives: Washington

The Top 10 Customer Experience and Engagement Events for Government in 2025

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Customer experience (CX) and engagement is at the forefront of positive innovation in Government, creating efficient and convenient services, accessible access to information and opportunities for communication between agencies and their customers to build a clearer understanding of public needs and how to develop and reform operations. Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, features a portfolio of industry-leading solutions and providers to support the Government in its efforts to share and report information to its community. Throughout this year, new and returning events will showcase the latest technologies, generate meaningful conversations through networking sessions and provide live product demonstrations to enhance Government CX. We look forward to joining these events with you soon! Continue reading →

Paving the Way for Quantum Computing

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While data is traveling faster than ever thanks to the dizzying pace of technical evolution, we haven't seen anything yet. Quantum computing promises to make today's computing speeds look like a carnival merry-go-round. This is because quantum computing multiplies the speed of today's computers by employing quantum bits (qubits), which use both types of regular computer bits--0s and 1s--at the same time. This means quantum computers can look at, process, and analyze information at much faster rates.

This speed can be leveraged in a wide variety of ways across government, including improving cybersecurity threat detection and response, speeding intelligence analysis, optimizing logistics, enabling more in-depth economic trend prediction, providing faster modeling for research and development, and more. Several programs, initiatives, and pieces of legislation have been created to support the development of quantum computing in government.
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Building AI Knowledge = Building Your Career

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Artificial intelligence (AI) is becoming a key element in every workplace. More than a tool, AI is a colleague, helping us work more efficiently and providing better access to data. While AI is not being built and implemented to replace humans, some people may find their roles greatly altered by its use. While AI itself will not replace an employee, a person who cannot work with AI may find themselves replaced by a person who can. Ensuring you understand how to use AI in your daily work is critical to ongoing career growth.

Understanding AI does not mean having to become a programmer, a software engineer, or a data scientist, and a deep dive into its technical workings is not necessary. What will help is a hands-on understanding of how to utilize AI for tasks, as well as how to interpret and use the data AI generates. Continue reading →

How Agencies are Building Experience and Trust with AI

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State and local agencies are looking for ways to incorporate artificial intelligence (AI), and specifically generative AI, into their operations. While the promise of increased efficiency is a driving force in AI adoption, there is considerable resistance to implementing this technology when it remains largely untested in government settings. Additionally, states and localities lack the personnel and infrastructure to manage and effectively use some of the more advanced AI solutions now available.

The adoption and success of AI in state and local government requires an open mind and a measured approach. Agencies are looking for low-risk, high-reward opportunities to begin testing out AI effectiveness. A recent report from the National Association of State Chief Information Officers found that transcribing meetings, managing and generating documents, and generating software code were some of the top processes for which state CIOs reported currently using generative AI. Continue reading →

Three Approaches to Identity Management

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Identity management is the way organizations control access to resources to ensure that the right individuals have access to the right resources at the right time, and it is a key pillar of zero trust architecture. In a zero trust system, a user has to validate and verify their identity continually as they access data and systems. But to function well, this process has to be seamless for the end user. Traditional security measures dependent on passwords cannot scale to meet the needs of zero trust--imagine how time-consuming and frustrating it would be to continually enter a password every time you move to a new application or data set. Fortunately, there are several approaches organizations can use to achieve high levels of both security and useability.

FIDO

Fast identity online (FIDO) is an authentication standard designed to improve security and convenience in identity management by eliminating reliance on traditional passwords. Strong authentication is achieved by using biometrics (such as fingerprints or facial recognition), security keys, or PINs stored on a local device. Continue reading →