IT Service Excellence in the Public Sector

From adopting ITIL to embracing automation, learn how IT leaders in the public sector are improving IT Service Desk outcomes. Join for a discussion with Abigail Ferguson, Customer Success Manager for Madison, Wisconsin, and Jon Rike, CIO for Dayton, Ohio, as they share their journeys.

A recent national survey conducted by the Center for Digital Government (CDG) among state and local government IT professionals revealed that only 38% of respondents have either adopted or are in the process of adopting the IT Infrastructure Library (ITIL) framework. The survey also highlights that government IT teams are still grappling with manual service desk tasks along with the mounting workloads and complexity of their current ITSM, compounded by staffing and budget constraints.

In this April 30 webinar, we’ll go over:

• Key challenges for public sector IT teams
• Top areas for IT service automation in the public sector
• IT Infrastructure Library (ITIL) adoption and its impact on service desk operations
• Incorporating AI to reduce ticket volume and enhance efficiency
• The benefits of a no-code/low-code ITSM platform