Evolving IT Chargeback: A Better Cost Recovery Model for a Value-Driven IT Organization

Traditional IT chargeback models often create more confusion than clarity, limiting IT’s ability to demonstrate value and get funding back from the customers for their use of IT services.

In this session, we explored how Proven Optics helps organizations modernize their cost recovery models directly on the ServiceNow platform—bringing automation, transparency and financial accountability to IT spending.

Attendees learned how leading IT Financial Management teams are using Proven Optics to evolve chargeback into a value-driven practice that strengthens business partnerships and decision-making.