Meeting Public Expectations with Text and Two-Way Communication

Government agencies are expanding communications beyond email by incorporating SMS/text messaging and two-way conversational text to meet the public’s expectations of seamless, personalized experiences.

Whether your agency is just starting with text messaging or looking to refine your approach, secure your spot today to learn more about the Granicus texting solution and gain strategies and insights to drive digital service adoption.

Key Topics Include:

• Sample use case for government two-way text: Understand how conditional branching, AI, and natural language processing can enhance engagement without overwhelming resources.
• Government two-way text case study: Learn how a state agency used two-way text to successfully enroll hundreds of families into their program.
• Where to start when adding two-way text to government outreach efforts: Unlock the 5 things agencies must identify when adding two-way text to outreach efforts.
• Two-way use case journey sample: Discover sample messages agencies can send at each stage of the digital service adoption journey.