From Automation to Autonomy: Rise of Agentic AI
Agentic AI is the buzzword across the federal landscape. How did we get here? Federal agencies are rapidly exploring ways to drive efficiency and reduce costs while transforming experiences and processes—all at an enterprise scale. AI agents are the technological game-changers capable of delivering on these goals.
Research shows that AI pacesetter agencies have moved beyond low-value scripted chatbots and disjointed proofs of concept (POCs) to unlock AI-driven autonomous decision-making. The results are clear: they are experiencing a 70% faster ROI than expected.
To harness the potential of AI agents effectively, it is crucial to understand their evolving capabilities and adopt them thoughtfully and responsibly.
In this session, we explored the foundational concepts, key pillars, security implications, and core components of AI agents. We examined real-world use cases and demonstrated how an integrated platform approach could unlock extraordinary mission value with this transformative technology.
Speaker Details
Arunkumar Iyer, Principal Executive Enterprise Architect, ServiceNow
Steve Ly, Senior Solution Architect - US Federal, ServiceNow
Event Topic
Artificial Intelligence, TechnologyRelevant Audiences
All Federal GovernmentOther Agency
Other Federal Agencies