Name: The Future of AI and CX
Start: 2025-10-06
End: 2025-10-06

AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like?&nbsp;Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from a public-sector CX expert about the AI trends we can expect to see moving forward, and how to incorporate them into your processes and objectives.&nbsp;You&#8217;ll learn:<ul><li>How AI can aid agencies in creating highly personalized and effective CX journeys.</li><li>Where AI can reduce manual burden in your processes.</li><li>How to get buy-in and train your team. &nbsp;</li></ul>

AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from a public-sector CX expert about the AI trends we can expect to see moving forward, and how to incorporate them into your processes and objectives. You’ll learn: How AI can aid agencies in creating highly personalized and effective CX journeys. Where AI can reduce manual burden in your processes. How to get buy-in and train your team.

Virtual / Online

Webinar / Webcast

Artificial Intelligence

Citizen Engagement

State and Local Government

agency

Federal Government

GovLoop

Angy Peterson, Vice President, Granicus Experience Group

The Future of AI and CX

Speaker Details