Ask the Experts: Navigating AI Adoption in Government

State and local agencies are under pressure to modernize services, improve outcomes, and manage complex caseloads — all while navigating tight budgets and evolving policy requirements. Artificial intelligence holds promise as a transformative tool, but for many public sector leaders, the path forward is still being defined.

In this installment of our Ask the Expert series, Troy Horton, CIO for Health and Human Services at the Illinois Department of Innovation and Technology, shares how the state is exploring AI’s potential in the HHS space. Whether your agency is just starting to look at AI or already experimenting with pilots, this discussion will offer valuable insights into how government leaders are thinking strategically about the future of AI in public service.

What you’ll learn:

• How Illinois is approaching AI in health and human services
• Key considerations for launching AI exploration in government
• Opportunities and challenges for responsible AI implementation