Advancing Outcomes Through Efficient Service Delivery
Government agencies are under increasing pressure to deliver high-quality services while optimizing resources. It has been a challenge as they wrestle with budget constraints and manpower limitations, but that emphasizes the urgency of producing better outcomes.
By leveraging digital front door strategies and data-driven modernization, agencies can significantly enhance their service delivery capabilities. This approach enables the creation of unified digital platforms that simplify access to government services, reduce complexity, and improve overall citizen satisfaction.
Learning Objectives:
- Delineate the common obstacles agencies face when implementing digital front door strategies
- Outline the value proposition for creating a unified digital platform that simplifies access to government services and enhances overall citizen satisfaction
- Define the role of data analytics in strengthening modernization efforts, improving service delivery, and driving operational efficiency
- Review the complementary roles of adopting cloud-based infrastructure and API integrations to support the digital front door and foster seamless interactions between different systems
Speaker Details
Gina Bornarth,
Director of Growth, Civilian Account,
Maximus
David Chou
VP of Solutions Architecture,
Maximus
Bill Pratt
Contributing Editor,
FedInsider
Event Topic
Citizen Engagement, Modernization, TechnologyRelevant Audiences
All State and Local Government, All Federal Government, National Guard, Air Force, Coast Guard, Navy, City Government, County Government, Municipalities, State Government, Central Intelligence Agency, Department of Agriculture, Department of Commerce, Department of Defense, Department of Energy, Department of Health and Human Services, Department of Homeland Security, Department of Housing and Urban Development, Department of Interior, Department of Justice, Department of Labor, Department of State, Department of Transportation, Department of the Treasury, Environmental Protection Agency, Equal Employment Opportunity Commission, Federal Aviation Administration, Federal Communications Commission, Food and Drug Administration, Federal Emergency Management Agency, General Services Administration, Government Accountability Office, National Aeronautics and Space Administration, National Institute of Health, National Security Agency, U.S. Agency of International Development, U.S. Census Bureau, U.S. Office of Personnel Management, U.S. Postal Service, Veterans AffairsOther Agency
Office of the President (includes OMB), Other Federal Agencies, Judicial Branch Agencies, Foreign Governments/Agencies