Process Mining: An X-Ray for Operational Efficiencies

Process Mining is a technique that uses event logs to analyze operational processes, providing a visualization of transactions happening across the organization. It can revolutionize the way you understand how efficiently your organization is operating. ServiceNow's in-platform Process Mining automates the process of looking at your workflows to show you where there are opportunities to make process improvements that drive lasting value.

This session showed how, in a couple clicks, you can visualize the reality behind your processes. It also showed how Process Mining is connected to platform solutions like Performance Analytics, AI, Continual Improvement Management, and Automation Center to work as part of process optimization. Attendees left this session with a better understanding of Process Mining and the knowledge to get started as they get back to their ServiceNow instance.