Generative AI for Customer Service: Success Stories and Lessons Learned

A stunning stat from the Harvard Business Review for you to consider: 80% of AI projects have failed! The burning question today: How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a knowledge foundation? What are the lessons learned from early deployments?

Register for this upcoming webinar, featuring domain experts from eGain to learn how to harness the combined power of Gen AI and Knowledge Management!

eGain has been innovating at the forefront of Gen AI and Knowledge Management (KM). Many of our clients are in production with Gen AI, backed by trusted KM, while many others are actively piloting. Their business results from the combined power of Gen AI and knowledge have been nothing short of transformational!

Join us to:

• Learn how a leading utility firm accelerated knowledge building by 5X, while enabling an astounding 98% findability of answers with the combined power of the eGain Knowledge Hub and Generative AI
• Hear discussions of challenges in the use of Gen AI by government agencies
• Discover lessons from the trenches we have learned from Gen AI deployments across multiple clients and best practices to ensure success