Adobe Digital Government Index: What Agencies Top the List & Why

While there have been improvements to government service delivery over the last few years, data from Adobe indicates that many citizens still feel disappointed with their digital government experiences relative to the private sector. Additionally, recent political and economic changes are challenging agencies to do more with less.

The 4th Annual Adobe Digital Government Index (DGI) empowers all 50 U.S. states to meet the moment of the current political climate by providing vital insights and benchmarking results in site performance, citizen experience, and digital self-service.

Watch this on-demand webinar to discover the results of the 2025 report and gain actionable strategies for leveraging digital experiences to help constituents achieve their desired outcomes.

Viewers learned:

• Explore the latest State and Local government trends in digital services
• Discover which states lead the nation in digital government performance, the factors behind their success, and the causes for year-over-year changes across states’ digital maturity
• Learn how to effectively reach citizens based on their preferences and enable seamless self-service through digital (e.g., recommended next-best actions across any device and channel)
• Gain valuable best-in-class service delivery examples across the public and private sectors