One Story, One System: Solving the Repetitive Intake Problem in Government Services

This session explored how a “One Story, One System” approach is helping agencies break down silos and create a single, coordinated entry point for services.

Designed for state and local government leaders, this webinar showed how intake can be reimagined not just as paperwork, but as the first impression that builds trust, promotes equity, and improves access to vital public services.

Attendees:

• Discover ways to deliver a smoother, trauma-informed experience for residents
• Explore strategies to streamline eligibility checks and referrals across the program
• See what it takes to connect people with the right services more quickly
• Find out how staff can shift focus from paperwork to meaningful outcomes