Scaling Remote Support in Education & Government: The Nash County Playbook

Managing thousands of endpoints across campuses while meeting classroom demands isn’t easy. Nash County Public Schools joined BeyondTrust to explore how modern remote support can transform IT operations.

In this conversation, Tremain McQueen (CTO) and JR Williams (Sr. Network Engineer) from Nash County Public Schools joined moderator Bill Venteicher (Director of Public Sector Marketing, BeyondTrust) and shared how they modernized remote support to improve response times, reduce technician friction, and keep teachers teaching.

What they learned:

• The remote support capabilities that matter most when budgets and teams are lean
• How to evaluate solutions for real-world conditions and identify what “good” looks like in an intuitive dashboard
• Proven ways to reduce resolution times and increase first-contact fixes across campuses
• How to staff and scale effectively during peak periods using concurrent licensing and simple workflows
• Rollout practices that speed time to value and help technicians succeed from day one
• How to measure impact for leadership with clear, relevant metrics