Name: Rethinking Your Customer Journey
Start: 2026-02-09
End: 2026-02-09

Constituents rarely follow a neat path through government services &#8212; they jump between sites, forms, phone numbers and help desks. Because this customer journey isn&#8217;t linear, it&#8217;s critical to understand how to make each touch point impactful.&nbsp;Join us online Monday, Feb. 9 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a CX expert as we discuss how to rethink your customer&#8217;s journey. You&#8217;ll gain a better understanding of how to map their journey and test improvements within your organizational and budget constraints. &nbsp;&nbsp;You'll learn:<ul><li>How to outline your existing customer journey.</li><li>How to identify areas for improvement.</li><li>Tools and strategies you can use to evaluate your current processes and how to make incremental yet impactful changes.</li></ul>

Constituents rarely follow a neat path through government services — they jump between sites, forms, phone numbers and help desks. Because this customer journey isn’t linear, it’s critical to understand how to make each touch point impactful. Join us online Monday, Feb. 9 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a CX expert as we discuss how to rethink your customer’s journey. You’ll gain a better understanding of how to map their journey and test improvements within your organizational and budget constraints. You'll learn: How to outline your existing customer journey. How to identify areas for improvement. Tools and strategies you can use to evaluate your current processes and how to make incremental yet impactful changes.