Atlassian Public Sector Special Interest Group

On March 25, attendees learned how Collier County, FL revolutionized their enterprise operations by ditching chaotic shared inboxes and disconnected spreadsheets for Jira Service Management (JSM).

Facing inbox overload, unclear ownership, and siloed departments, they implemented JSM to automate workflows across IT, HR, Procurement, Facilities, and Budgeting. This created a centralized, transparent system that ensured structured requests, real-time tracking, and seamless collaboration.

The results? Enhanced efficiency, boosted trust, and measurable performance metrics that eliminated bottlenecks and fostered agility.
Those who joined the presentation heard firsthand how this blueprint was scaling across the organization and learned strategies to transform their own operations. It was an invaluable opportunity to gain insights that reshaped their perspective on enterprise management.