AI in the Public Sector

Government agencies are pushing toward a more agile, high‑tech future. It requires using AI to eliminate time‑intensive operational work, strengthen foundational service and operations data, and accelerate mission‑critical functions without compromising security or compliance.

Public sector organizations are now approaching AI as an operational capability rather than a pilot, including the decisions required to retire legacy processes, establish governed data foundations, and adopt new ways of working. The challenge is moving beyond traditional “Generative AI” (which only provides answers) to “Agentic AI,” which can autonomously perform multi-step tasks, navigate disparate systems, and resolve issues with human-in-the-loop oversight.

Learning Objectives:

• Outline your agency’s data readiness for AI and what will constitute foundation data for AI applications
• Delineate the steps involved in retiring legacy processes within your agency
• Identify processes where agentic AI can streamline the steps and boost productivity