AI Forward: Transforming Government Today

Most federal agencies are moving to incorporate artificial intelligence (AI) into their systems and processes, in part as a response to Executive Order 14110, issued in 2023, for the safe, secure, and trustworthy development and use of AI, and in part because AI promises productivity gains and cost savings.

As expected with an innovative new technology, so far agencies have been experimenting with pilot programs, rather than enterprise-wide initiatives. They are wrestling with several challenges to scaling up their pilots, such as poor data quality, governance and compliance obstacles, integration hurdles, and lack of dedicated budgets.

Learning Objectives:

• Define metrics for ROI, productivity, and social benefit
• Draw from case studies that discuss moving from pilots to scaled implementations
• Outline lessons learned from practical deployment of AI across the private sector