AI-Powered 24/7 Resident Service: A First Look at What's Next for Government

In this exclusive customer showcase, Granicus will preview the next evolution of GXA, our artificial intelligence solution purpose‑built for the real‑world operational needs of government. See how our latest advancements in AI empower government teams to work smarter, serve residents around the clock, and maintain trust through secure, integrated solutions. 

What you will learn

The session will highlight how GXA is expanding beyond resident Q&A to augment both resident service and internal staff workflows, while maintaining trust, accountability, and system integrity.

Attendees will see how Granicus is advancing responsible AI adoption through investments including:

•  Conversational voice AI, with real‑world examples of resident interactions, live transfer to staff, and preserved context across channels. 
•  Support for both centralized call centers and departmental service models, recognizing that many agencies operate without a consolidated 311 environment. 
•   Key system connectors and integrations that enable AI‑supported service delivery without disrupting systems of record. 
•  A forward‑looking view of AI‑powered workflow support, including agent‑backed processes designed to assist staff with discrete tasks such as permitting, public records, and case management. 

This session delivers a focused look at current GXA capabilities and new developments launching this year, offering clear, practical strategies for AI-driven government service delivery.

Join us to see how Granicus empowers your team to streamline operations, strengthen resident service, and ensure public trust with intelligent, purpose-built AI solutions.