From Paper to Process: How CBU Scaled Automation Across Campus

What does it take to scale digital transformation across an entire university?

Join leaders from California Baptist University (CBU) for an inside look at how a small automation pilot in the registrar’s office grew into more than 90 automated processes supporting teams across campus. In this case study session, CBU leaders will share how cross-department collaboration helped modernize student record management, improve accountability and deliver faster service to students and faculty.

Our speakers will discuss how they aligned teams, scaled adoption and created a culture of continuous improvement around process automation.

In this session, we’ll explore:

• How CBU digitized and automated student-facing workflows across departments
• Strategies for building collaboration and buy-in across academic and administrative teams
• Lessons learned from scaling automation campus-wide
• How process visibility and standardized workflows improved accountability and service delivery

Whether you’re beginning your automation journey or looking to expand existing initiatives, this discussion will provide practical insights you can apply to modernize operations and enhance the student experience. We hope you can join us!