Name: The Unified Front Door: Delivering An Excellent Employee Experience
Start: 2026-08-18
End: 2026-08-18

<div><b>Build a Service Experience Employees Actually Trust</b></div><div><div><h3><span style="font-weight: normal;">When employees don't know where to go for help—or worse, don't trust that help is coming—productivity suffers and IT takes the blame.</span></h3><h3><span style="font-weight: normal;">In this session, we'll explore what it takes to build a consistent, low-friction service experience across every touchpoint: from first request to final resolution. We'll cover portal design, self-service deflection, knowledge base quality, and how AI-powered automation is raising the bar for what employees expect.</span></h3><h3><span style="font-weight: normal;">Because a great employee experience isn't just about having a portal; it's about making sure that portal actually works for the people using it.</span></h3></div></div>

Build a Service Experience Employees Actually Trust When employees don't know where to go for help—or worse, don't trust that help is coming—productivity suffers and IT takes the blame. In this session, we'll explore what it takes to build a consistent, low-friction service experience across every touchpoint: from first request to final resolution. We'll cover portal design, self-service deflection, knowledge base quality, and how AI-powered automation is raising the bar for what employees expect. Because a great employee experience isn't just about having a portal; it's about making sure that portal actually works for the people using it.