Mission Oriented CRM for Public Sector in the AI Era

Every agency is impacted by changes in priorities, legacy technology and disruption caused by AI. ServiceNow has always been focused on delivering simplicity into a complex ecosystem. This is accomplished by layering Case Management and a CRM system of action over a sprawling and often messy collection of systems, processes and shadow IT. This results in orchestrating seamless customer and employee journeys, enhanced with AI, that drives world-class experiences and business outcomes.  

Join us to see a diverse set of mission-oriented solutions built on ServiceNow’s CRM, built for Public Sector in the AI era. 

Highlighted solutions will include:

• Investigations for Fraud, Waste, and Abuse
• Grants Management
• Field Service and Facilities Management
• Running Shared Services
• Contact Center as a Service
• Sales Order Management and CPQ