Big Tech, Local Budget: How Niagara Falls Built a Modern 311 with Salesforce & MuniPaaS

When local government leaders think of Salesforce, they think of the gold standard in constituent relationship management—but they often assume it comes with a prohibitive price tag. The City of Niagara Falls broke that stereotype. By partnering with MuniPaaS, a specialized implementation partner dedicated to local government, Niagara Falls successfully deployed a modern, agile 311 system without the enterprise sticker shock.

Join us for an inside look at Niagara Falls’ digital transformation journey. You’ll discover how the city streamlined resident requests, improved interdepartmental workflows and boosted community engagement. More importantly, you’ll learn the exact blueprint MuniPaaS uses to slash implementation costs and timelines, proving that world-class technology is well within reach for municipalities of any size.