How South Carolina Is Transforming Resident Engagement with AI

As states look for new ways to improve resident engagement and modernize service delivery, AI-powered digital assistants are emerging as a practical solution for enhancing accessibility, streamlining interactions and increasing operational efficiency. Join us to hear how states across the country are using AI assistants to help residents quickly find information, access services and engage with government through natural, conversational experiences.

The session will explore results from multiple state deployments, including improvements in resident engagement, multilingual accessibility and staff efficiency. You’ll also hear firsthand about South Carolina’s implementation, including how the AI assistant is transforming the way residents interact with state government, delivering better service experiences, and creating operational benefits for agencies and staff.

What You'll Learn:

• Key considerations for planning, deploying and scaling a resident AI assistant across agencies
• South Carolina's experience implementing the technology, including deployment strategies and stakeholder engagement
• Where the assistant is delivering the greatest impact for residents and state staff
• Lessons learned, best practices and change management insights from a real-world state deployment
• Practical advice for government leaders evaluating AI solutions to enhance resident engagement and modernize service delivery